Order Management Specialist (Position located in Cape Town, South Africa)

KnowBe4; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cybersecurity company is seeking an Order Management Specialist to handle paperwork, contracts, and customer access. The role involves reviewing orders, checking invoices, and responding to customer inquiries. Ideal candidates will have experience with Gmail and MS Office, as well as excellent communication and organizational skills. This is an opportunity to contribute to a company known for its commitment to employee development and a positive workplace culture in Cape Town.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Qualifications

• Demonstrated experience using Gmail and Google Docs effectively.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Strong communication skills both verbally and in writing.
• Ability to manage time effectively and stay organized.

Responsibilities

• Review and validate all order paperwork for completeness.
• Review contracts for invoicing terms and payment terms.
• Provide customers access to the KnowBe4 console.
• Quality check invoices for accuracy before billing.
• Respond to customer emails regarding access and billing.

Skills

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Strong verbal and written communications

Excellent time management and organization skills

Fluent in multiple languages preferred

Job description

Overview

Order Management Specialist (Position located in Cape Town, South Africa)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with high customer retention rates and recognition as a Leader by G2 and TrustRadius, we are redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging.

Responsibilities

• Review and validate all order paperwork submitted to ensure completeness and accuracy
• Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
• Provide customers with access to the KnowBe4 console
• Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
• Upload Tax Certificates
• Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
• Enter and process all incoming orders accurately and timely
• Add single courses to consoles
• Create Multi Tenant consoles for customers with child accounts
• Move clients under their MSPs Bulk console
• Apply presale payments to invoices

Requirements

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Fluent in multiple languages preferred
• Strong verbal and written communications
• Excellent time management and organization skills

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. For more details about our benefits in each office location, please visit the KnowBe4 careers benefits page.

Note: An applicant assessment and background check may be part of your hiring procedure.

Equal Opportunity

KnowBe4 employees are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected under applicable law. If you require reasonable accommodation in completing this application or participating in the interview process, please visit the KnowBe4 careers accommodation page.

No recruitment agencies, please.