Operations Performance Manager - Client Success & Growth

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in Durban is seeking an Operations Manager to drive operational excellence and manage client relationships. This role involves achieving KPIs, leading and developing teams, and enhancing employee engagement. The ideal candidate should have a minimum of 2-4 years of relevant experience, strong operational management skills, and excellent communication abilities. This position offers an opportunity to create a motivating work environment and meet strategic goals.

Qualifications

• Minimum of 2-4 years experience in Operations Management or as a Senior Team Leader.
• Experience in Contact Centre operation management and strategic planning required.
• Proficient in MS Office applications.

Responsibilities

• Achieve all operational KPIs and customer satisfaction targets.
• Manage client relationships to ensure high satisfaction.
• Lead and develop the team to provide superior service.
• Partner with HR to improve employee satisfaction and engagement.
• Conduct analysis for performance management.

Skills

Operations Management

Client Relationship Management

Team Leadership

Strategic Planning

Commercial Awareness

Financial Management

Excellent Communication Skills

Numeracy Skills

MS Office Proficiency

Education

Matric

Tertiary Qualifications

Job description

A leading recruitment agency in Durban is seeking an Operations Manager to drive operational excellence and manage client relationships. This role involves achieving KPIs, leading and developing teams, and enhancing employee engagement. The ideal candidate should have a minimum of 2-4 years of relevant experience, strong operational management skills, and excellent communication abilities. This position offers an opportunity to create a motivating work environment and meet strategic goals.