Operations Manager II | Lead Growth & Client Success

Concentrix; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading BPO provider based in Cape Town is seeking an Operations Manager II to supervise operations managers and team leaders. The successful candidate will focus on maintaining and growing revenue, ensuring compliance with client agreements, and fostering positive client relationships. This role requires strong team coaching abilities and a minimum of 5 years in operations management. The role is office-based with flexibility required for varying schedules.

Qualifications

• 5 years of operations management experience required.
• 2 years of experience in a senior operations management role or equivalent.
• BPO experience is essential.
• Ability to work US hours.
• Experience in travel and retail is beneficial.

Responsibilities

• Manage and supervise operations managers and team leaders.
• Maintain and grow revenue while ensuring profitability.
• Ensure compliance with client service level agreements.
• Conduct regular performance reviews with direct reports.
• Create a positive work environment through employee engagement.

Skills

Process analysis and improvement

Team coaching and development

Flexibility and adaptability

Client relationship management

Employee engagement

Job description

A leading BPO provider based in Cape Town is seeking an Operations Manager II to supervise operations managers and team leaders. The successful candidate will focus on maintaining and growing revenue, ensuring compliance with client agreements, and fostering positive client relationships. This role requires strong team coaching abilities and a minimum of 5 years in operations management. The role is office-based with flexibility required for varying schedules.