Operations Manager: Healthcare

Tsebo Solutions Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A facility management company in Durban is seeking an Operations Manager to oversee cleaning operations and supervise site teams. This role involves ensuring compliance with hygiene and quality standards, managing recruitment, and building strong client relationships. The ideal candidate will have a Grade 12 qualification, relevant tertiary education, and at least 3-5 years in cleaning operations, including team management. Proficiency in MS Office and workforce systems is essential. The position offers a dynamic work environment and potential for innovation in cleaning practices.

Qualifications

• Proven experience in cleaning operations and staff supervision.
• 3-5 years in cleaning operations, including team management.
• Experience managing multiple sites is an advantage.

Responsibilities

• Overseeing daily cleaning operations and supervising site teams.
• Ensuring compliance with hygiene, safety, and quality standards.
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices.
• Building client relationships and responding to service needs.

Skills

Strong knowledge of cleaning processes and hygiene standards

Ability to interpret SLAs and conduct site audits

Strong MS Office skills and experience with workforce systems

Basic understanding of HR procedures and labour legislation

Proficiency in MS Excel and operational reporting tools

Excellent organisational and time management skills

Willingness to travel and work flexible hours

Education

Matric / Grade 12

Relevant tertiary qualification in Retail, Operations, or related field

Job description

Duties & Responsibilities

• Overseeing daily cleaning operations and supervising site teams..
• Ensuring compliance with hygiene, safety, and Tsebo quality standards
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Strong MS Office skills and experience with workforce systems.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Willingness to travel and work flexible hours.

Qualifications

• Minimum Qualification: Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
• Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage.
• 3-5 years in cleaning operations, including team management.