Operations Manager - Automotive Used Car Parts Business

Metamorphosis Integrated Solutions; Sandton; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading automotive solutions provider in Sandton is seeking an Operations Manager to oversee branch operations. The role requires a strong background in the motor industry, excellent management skills, and the ability to maintain and develop service relationships. Ideal candidates should have at least 8 years of senior management experience and relevant qualifications such as a Matric and Chartered Accountant or Engineer certification.

Qualifications

• Minimum 8 years at Senior Management level in the motor industry.
• Strong knowledge of insurance practices and motor operations.
• Proficient in Microsoft Suite and online systems.

Responsibilities

• Ensure the smooth running of the branch and maintain relationships with service providers.
• Create business opportunities and ensure workload management.
• Ensure governance and compliance standards are met.
• Provide superior service to customers and service providers.
• Manage and develop human resources effectively.

Skills

Management experience

Motor industry knowledge

Insurance familiarity

Team leadership

Education

Matric

Chartered Accountant or Engineer

Tools

Microsoft Suite

Online Systems

Job description

Operations Manager - Automotive Used Car Parts Business

Job Openings Operations Manager - Automotive Used Car Parts Business

About the job Operations Manager - Automotive Used Car Parts Business

Operations Manager (Motor Industry)

Purpose of the Job:
Ensure the smooth running of the designated area branch, maintain existing relationships with service providers and customers, and elicit new, cost-effective service providers who meet Group Standards.

Key Relationships (Internal & External):
Internal: All branch staff, Head Office (HO) finance, HR, and Company Secretarial
External: Service Providers, Insurers

Critical Experience:
Minimum 8 years at Senior Management level in the motor industry

Critical Job-related Knowledge:
Motor industry, Insurance

Minimum Education:
Matric, Chartered Accountant(Ideal) and/or Engineer

Technical (Systems) Knowledge Required:
Microsoft Suite Intermediate, Online Systems

Job Outputs:

1. Contribute towards the achievement of branch profit

• Ensure monthly production targets are met
• Ensure salary costs are within budget with minimum use of overtime
• Ensure COS% on each job is optimal
• Confirm 100% accuracy on all final costings including additionals charged for
• Ensure achievement of daily conversion targets
• Ensure achievement of COS% on tow-ins per quote and weighted average monthly
• Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals
• Ensure assessments are done correctly and minimize costs
  Weighting: 30%

2. Create business building opportunities through the maintenance of existing and development of new collaborative relationships

• Identify new insurance companies and broker networks to enhance services, benefits, and value-adding initiatives
• Ensure workloads for all branches are met
• Ensure that the Group and respective MBRs receive an adequate share of the insurer/brokers authorized repair work
  Weighting: 15%

3. Ensure internal and external governance and compliance standards are met

• Ensure the quality of work done is according to manufacturers standards
• Ensure Health and Safety measures are adhered to at all times
• Ensure company equipment and machinery is maintained and serviced
• Ensure that all files contain necessary documentation compliant with Insurers and Manufacturers audits
• Ensure Group and Insurance SLAs are adhered to in final costings
• Ensure quotations are compliant with relevant insurers SLAs
• Remain up to date on changes in insurance requirements and protocols
• Be familiar with current insurance industry legislation and developments

4. Ensure superior service to customers and service providers at all times

• Follow up and respond to escalations within 24 hours
• Facilitate communication and priority resolution of repair issues between parties
• Initiate continuous contact with insurers, brokers, and manufacturers to evaluate expectations and meet client service deliverables
• Ensure Group benchmark CSI targets are met

5. Management and Development of Human Resources

• Recruit competent, high-performance staff with assistance from HR
• Contribute to developing an enabling culture and high staff retention through mentoring
• Drive performance management throughout the year
• Provide training and development to ensure succession