Operations Manager

Talent on Tap; Sandton; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading coffee retail company in Sandton is looking for an Assistant Operations Manager. The successful candidate will ensure seamless day-to-day operations across multiple coffee shops, focusing on customer satisfaction, quality control, and team leadership. Ideal candidates have 2-3 years of experience in hospitality, a passion for specialty coffee, and excellent organizational skills. This role offers the opportunity to work in a dynamic environment with a focus on operational excellence.

Qualifications

• Minimum 2-3 years' experience in hospitality/coffee shop operations.
• Strong planning and multitasking abilities.
• Excellent communication skills for multicultural teams.

Responsibilities

• Assist in overseeing daily operations of coffee shops.
• Support management of barista teams to foster excellence.
• Monitor beverage and food quality.

Skills

Team Leadership

Organizational Skills

Communication

Problem-Solving

Job description

Overview

Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

Responsibilities

• Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
• Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
• Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
• Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
• Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
• Compliance: Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.
• Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.
• Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.
• Problem Solving: Provide hands-on support addressing operational challenges across locations.

Qualifications

• Experience: Minimum 2-3 years' experience in hospitality/coffee shop operations, preferably in SA or similar markets.
• Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.
• Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments.
• Organizational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops.
• Communication: Excellent communication skills for SA multicultural teams and customers.
• Problem-Solving: Aptitude for addressing operational issues pragmatically