Operations Manager

Fnb South Africa; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider in Gauteng is seeking an Operations Manager to oversee all operational aspects to achieve business objectives. The ideal candidate will have significant experience in debt review or credit management, and managerial skills in financial services. Responsibilities include managing costs, compliance with legal standards, and enhancing team performance. Required qualifications include a related bachelor’s degree and strong understanding of the debt review industry. Competitive compensation and growth opportunities are offered.

Qualifications

• 5+ years in debt review or credit management required.
• 4+ years in a managerial role within financial services expected.
• In-depth knowledge of the debt review industry with court processes.

Responsibilities

• Manage operational aspects to achieve business objectives.
• Drive cost management initiatives to reduce operational costs.
• Develop, monitor, and ensure compliance with governance and legislative requirements.

Skills

Cost management

Stakeholder relationship management

Operational risk management

Performance management

Data analysis

Education

Bachelor’s degree in Law, Business Administration or related field

Grade 12 and NQFL 7

Tools

Project Management tools (e.g., PMP)

Lean Six Sigma

Business intelligence software

Job description

Job Title: Operations Manager

Location: Gauteng, Randburg

Deadline: December 07, ****

Job Description

The Operations Manager will be responsible for managing and overseeing all operational aspects to achieve the business objectives.

Responsibilities

• Drive cost‑management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementation of systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with stakeholders—including end‑users, SMEs, project managers and senior staff.
• Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements by developing, monitoring, maintaining and ensuring compliance in the business.
• Identify, report and mitigate operational risk at the product, process and/or channel level within a business unit; drive operational efficiencies and delivery of superior quality customer experiences.
• Manage SLA agreements for the Business in line with business objectives; improve business decisions by providing accurate and reliable business intelligence and analysing trends and data.
• Plan and execute campaigns successfully and on schedule; maintain operational accountability for all campaign execution.
• Support effective teamwork within the function.
• Participate and collaborate across teams; plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and management development to increase own skills and competencies for the managerial function and future leadership growth opportunities.

Ideal Candidate

Education:

• Grade 12 and NQFL 7.
• Bachelor’s degree in Law, Business Administration or related field.

Preferred Certifications:

• Credit Management, Debt Counselling or Project Management (e.g., PMP, Lean Six Sigma).

Experience:

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Build strong relationships and effectively manage this function—particularly within magistrate courts—while possessing solid understanding of legal and court processes.
• In‑depth knowledge of the debt review industry, including the roles of debt customers and debt reviewers.

End Date

December 2, ****