Operations - Management Trainee - English- On site Johannesburg

Genpact; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading global professional services firm in Johannesburg is looking for a Management Trainee to lead new hires and ensure high-quality service delivery. The ideal candidate will have strong leadership and problem-solving skills, as well as a background in customer service and quality assurance. Join a dynamic team and thrive in a culture of innovation and integrity.

Benefits

Mentorship and continuous learning opportunities

Dynamic work environment

Value-driven culture

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a 24x7 fast-paced environment.
• Strong analytical skills to identify issues.

Responsibilities

• Lead new hire training programs.
• Evaluate and audit team calls for quality.
• Conduct regular training sessions on process updates.
• Prepare reports on training and quality performance.

Skills

Leadership

Problem-Solving

Communication

Adaptability

MS Word & Excel

Teamwork

International IB/OB Voice process experience

Training or Quality function experience

Education

Graduate or Postgraduate

Job description

Overview

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how we're scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

I nviting applications for the role of Operations - Management Trainee - English - On site Johannesburg

Responsibilities

• New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations.
• Quality Monitoring: Evaluate and audit calls/cases handled by team members to check quality health of the team providing feedback and implementing improvement plans as necessary to bring in required improvement.
• Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs.
• Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
• Reporting: Prepare and present regular reports on teams training and quality performance challenges and achievements to senior management.
• Customer Interaction: Handle escalated customer issues and complaints ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows.

Qualifications

• Minimum Qualifications / Skills
• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in the direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
• Education Qualification: Graduate or Postgraduate in any field.
• Advanced knowledge of MS Word & Excel.
• Ability to work in a fast-paced environment where standards of quality and timelines are established.
• High integrity to ensure compliance.
• Ability to work effectively in a team.
• Relevant experience with international IB / OB Voice process.
• Mandatory experience in Training and / or Quality function as Process Trainer and / or Quality Auditor.

Why join Genpact

• Be a transformation leader
• Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Equal Opportunity and Notices

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. See our Privacy Notice for Employment Candidates.

Experience: Intern

Key Skills: Abinitio, Lifting Equipment, Customer Service, Apache Commons, Business Management

Employment Type: Full-Time

Experience: years

Vacancy: 1