Operations Lead - Order Flow & Process Excellence

Wenz; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail operations company in Bellville is seeking an experienced Operations Manager to lead the Sales Floor team. The role involves overseeing order processing, maintaining service levels, and developing team members. Candidates should have at least 5 years in a management position within logistics or retail and a tertiary qualification in Business Management. Strong leadership and communication skills are essential for this position.

Qualifications

• Minimum of 5 years experience in a management role.
• Experience in call centres, supply-chain, shipping, or logistics.
• Strong skills in conflict resolution management.

Responsibilities

• Oversee order processing operations to meet service delivery targets.
• Lead and develop the Sales Floor team through training and performance discussions.
• Engage with senior leadership to review policy standards.

Skills

Attention to detail

Time management

Team leadership

Problem-solving

Adaptability

Communication

Education

Tertiary qualification in Business Management or equivalent

Tools

MS Office (Word/Excel/PowerPoint)

Job description

A retail operations company in Bellville is seeking an experienced Operations Manager to lead the Sales Floor team. The role involves overseeing order processing, maintaining service levels, and developing team members. Candidates should have at least 5 years in a management position within logistics or retail and a tertiary qualification in Business Management. Strong leadership and communication skills are essential for this position.