Operations and Client Service Manager

TAC Recruitment; Pretoria; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment agency is seeking a highly experienced Operations Manager in Pretoria. The ideal candidate will have strong operational management skills, experience in B2B environments, and capabilities in customer onboarding and team leadership. Responsibilities include developing SOPs, ensuring operational efficiency, and managing a growing team. Competitive compensation and growth opportunities are offered.

Qualifications

• Strong operational expertise with hands-on experience in process implementation.
• Ability to manage a growing team effectively.
• Demonstrated success in operations within B2B environments.

Responsibilities

• Develop and maintain standard operating procedures (SOPs) and training materials.
• Ensure operational readiness and efficiency across all business functions.
• Collaborate with internal teams to streamline processes.

Skills

Operational expertise

Process implementation

Team building

Customer onboarding

Compliance standards

Job description

ROLE OVERVIEW

• The Company is seeking a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.
• The ideal candidate will need to have a background in B2B environments, preferably within real estate, proptech, fintech, or similar sectors , and should be comfortable working with partners and support teams.
• Experience in customer onboarding, migrations, and building operational frameworks is essential.

KEY RESPONSIBILITIES

• Develop and maintain standard operating procedures (SOPs), training materials, ticketing systems, contracts, and order forms.
• Ensure operational readiness and efficiency across all business functions.
• Manage a growing team (initially four direct reports) and oversee future expansion, including roles such as training specialists and technical support.
• Collaborate with internal teams to streamline processes and maintain compliance standards.

CANDIDATE PROFILE

• Strong operational expertise with hands-on experience in process implementation and team building .
• Ability to work in a technical environment without requiring deep technical expertise.
• Demonstrated success in operational readiness and customer onboarding .