Onsite Desktop Engineer — Windows & Office Specialist

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company in KwaZulu-Natal is seeking an experienced technical role to provide escalated support and mentorship to lower-tiered engineers. The candidate should possess Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree in Computer Science or an Information Technology diploma. This position requires strong communication skills and a willingness to work overtime as needed. Candidates should have 2-3 years of relevant technical experience and a passion for keeping skills updated.

Qualifications

• Grade 12 education is required.
• A+ and N+ certifications are mandatory.
• Experience in a technical role for 2-3+ years is preferred.
• Microsoft 365 certification is beneficial.

Responsibilities

• Act as a technical escalation point for lower-tiered engineers.
• Mentor lower-tiered engineers.
• Write Work Instructions and SOPs.
• Ensure timely communication and resolution of tickets.
• Assist Operations Managers with technical queries.
• Work unscheduled overtime when required.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Microsoft Office 365 Suite

Desktop and Laptop hardware fundamentals

Mimecast

Anti-Virus

Microsoft Active Directory On-Premise

Microsoft Group Policy

Microsoft Azure Active Directory

Firewall, Switches, Access Points, Routers

WAN and LAN fundamentals

Exclaimer, Code 2, Sage, M-Files

Education

Grade 12

A+ and N+

Microsoft 365 Certified: Endpoint Administrator Associate

Bachelor’s Degree in Computer Science

Information Technology Diploma

Job description

A technology services company in KwaZulu-Natal is seeking an experienced technical role to provide escalated support and mentorship to lower-tiered engineers. The candidate should possess Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree in Computer Science or an Information Technology diploma. This position requires strong communication skills and a willingness to work overtime as needed. Candidates should have 2-3 years of relevant technical experience and a passion for keeping skills updated.