Onsite Desktop Engineer - Durban Prospecton

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company in KwaZulu-Natal is seeking an experienced technical role to provide escalated support and mentorship to lower-tiered engineers. The candidate should possess Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree in Computer Science or an Information Technology diploma. This position requires strong communication skills and a willingness to work overtime as needed. Candidates should have 2-3 years of relevant technical experience and a passion for keeping skills updated.

Qualifications

• Grade 12 education is required.
• A+ and N+ certifications are mandatory.
• Experience in a technical role for 2-3+ years is preferred.
• Microsoft 365 certification is beneficial.

Responsibilities

• Act as a technical escalation point for lower-tiered engineers.
• Mentor lower-tiered engineers.
• Write Work Instructions and SOPs.
• Ensure timely communication and resolution of tickets.
• Assist Operations Managers with technical queries.
• Work unscheduled overtime when required.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Microsoft Office 365 Suite

Desktop and Laptop hardware fundamentals

Mimecast

Anti-Virus

Microsoft Active Directory On-Premise

Microsoft Group Policy

Microsoft Azure Active Directory

Firewall, Switches, Access Points, Routers

WAN and LAN fundamentals

Exclaimer, Code 2, Sage, M-Files

Education

Grade 12

A+ and N+

Microsoft 365 Certified: Endpoint Administrator Associate

Bachelor’s Degree in Computer Science

Information Technology Diploma

Job description

Role and Responsibilities

Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

Mid-Level Experience

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

Entry-Level Experience

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files

Functions

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial

Preferred Skills

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role