On-the-Road Buildings Assessor KZN

MiWay Insurance Limited; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in KwaZulu-Natal is seeking an On-the-Road Buildings Assessor to conduct on-site assessments for property damage claims. The ideal candidate will have at least 2 years of experience in property insurance or construction assessment. Responsibilities include evaluating damage, engaging with policyholders, and producing comprehensive reports. A strong understanding of building regulations and customer service skills is essential. This role promotes fair and timely claim resolutions while maintaining high client satisfaction standards.

Qualifications

• 2+ years of experience in property insurance claims or construction/building assessment.
• Strong understanding of building materials and construction principles.
• Prior field experience conducting property damage inspections desired.

Responsibilities

• Conduct on-site assessments for insurance claims.
• Evaluate damage and determine necessary repair work.
• Engage with clients and contractors during site visits.

Skills

Attention to Detail

Communication Skills

Problem Solving

Customer Focus

Team Collaboration

Education

Grade 12 / Standard 10 / NQF 4

Relevant qualifications in building surveying, construction management, or insurance-related fields

Tools

Mobile technology for assessment

Assessment software

Job description

Job title: On-the-Road Buildings Assessor KZN

Job Location: KwaZulu-Natal, Durban

Deadline: January 04, 2026

What will you do?

• The On-the-Road Buildings Assessor role is based in Kwa-Zulu Natal and is responsible for conducting on-site assessments of property damage for insurance claims. This role involves visiting affected properties, evaluating the extent of structural damage, verifying policy coverage, estimating repair costs, and recommending settlements.
• The assessor plays a critical role in delivering fair, accurate, and efficient claim outcomes while upholding excellent customer service standards and ensuring compliance with regulatory and internal processes.

Key Responsibilities

• On-Site Claims Assessment and Reporting
• Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Take detailed notes, photographs, and measurements as part of the field report.
• Engage with policyholders, builders, or contractors to clarify details and verify estimates.
• Produce accurate reports and make recommendations on claim settlements in line with policy cover.

Customer Service

• Interact with clients during site visits in a professional and empathetic manner.
• Clearly explain assessment outcomes, next steps, and answer any queries.
• Ensure policyholders feel supported and informed throughout the claims process.

Compliance & Documentation

• Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
• Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

Collaboration

• Work closely with internal assessors, claims handlers, and technical teams.
• Escalate complex or high-value claims for peer review or senior input.
• Provide expert guidance or second opinions to the wider claims team where required.

Deliverables

• Conduct on-site assessments within SLA and travel guidelines.
• Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
• Maintain high levels of client satisfaction.
• Contribute to cost-effective claims resolution and reduction of claims leakage.
• Uphold a professional company image during all field visits.

Competencies

• Technical Acumen : Strong understanding of construction, building regulations, and insurance assessment.
• Attention to Detail : Accurate site inspections, damage documentation, and cost validation.
• Communication Skills : Clear, empathetic, and professional interactions with clients and contractors
• Problem Solving : Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
• Customer Focus : Committed to supporting clients through property-related loss events.
• Time & Route Management : Ability to efficiently plan and manage daily travel and assessment schedules.
• Team Collaboration : Cooperative approach with claims colleagues and external stakeholders

Minimum Qualification Required

• Grade 12 / Standard 10 / NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

Minimum Experience

• 2+ years of experience in property insurance claims or construction / building assessment
• In-depth knowledge of building materials, construction principles, and structural evaluation
• Prior field experience conducting property damage inspections is highly desirable.
• Experience in using mobile technology or assessment software on-site.
• Customer service experience in the insurance industry is an advantage.