OEM - Automotive Dealer Aftersales Controller - Northern Suburbs

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading automotive company based in Johannesburg is seeking a Senior Dealer Operations Specialist to enhance dealer performance and service delivery. The ideal candidate has substantial experience in a senior sales role within the automotive industry and strong technical skills. This role will involve both local and international travel to provide support and guidance to dealers, ensuring compliance with OEM standards and enhancing customer satisfaction.

Qualifications

• 3-5 years of proven experience in a senior sales role such as General Manager or Sales Manager.
• Solid experience with accessory fitment, especially electrical installations.
• Ability to produce detailed technical reports.

Responsibilities

• Monitor dealer skill levels; recommend training.
• Guide dealers on technical, service, and warranty matters.
• Review CSI results; develop action plans for improvement.

Skills

Proven experience in a senior sales role

Strong understanding of workshop best practices

High computer literacy in Microsoft Excel, Word, PowerPoint

Strong interpersonal and relationship-building abilities

Education

Relevant technical qualification (trade-tested technician preferred)

Job description

Duties include:

Reporting to the Head of Dealer Aftersales Controller.

You'll be the go-to for:

• Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies.
• Conducting dealer visits both locally and internationally to provide hands-on support and ensure operational excellence.
• Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery.

Dealer Operations, Relationship Management & Performance

• Deliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement.
• Guide dealer operations in line with OEM standards, from workshop setup and resource planning to service delivery and application of commercial policies.
• Implement, communicate, and monitor:

Dealer service performance and profitability

• Monthly and quarterly forecasts and targets.
• Marketing and advertising initiatives.
• Service campaigns and best-practice rollouts.
• Vehicle retention strategies.
• Maintenance of corporate identity standards.
• Support consistent rollout of commercial activities across the network, ensuring alignment with the brand's strategic goals.
• Facilitate clear communication between the dealer network and internal OEM departments.
• Ensure full compliance with sales and operational standards across all dealerships.

Dealer Performance Monitoring & Support

• Track and analyze CSI (Customer Satisfaction Index) performance and implement corrective action plans as needed.
• Ensure dealer premises meet OEM standards for branding and signage.
• Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines.
• Support dealer operations in alignment with Warranty Policy and OEM expectations.
• Ensure timely distribution and implementation of technical and operational bulletins from the OEM.
• Follow up on previous dealer visit discussions, ensuring issues are addressed or corrective actions are underway.

Requirements:

• 3-5 years of proven experience in a senior sales role such as General Manager, Sales Manager, Regional Sales Manager, Area Manager, or Dealer Development Manager within the motor industry.

Qualifications & Experience:

• Relevant technical qualification (trade-tested technician preferred).
• Hands-on experience in a dealership environment, ideally as a Service or Aftersales Manager.
• Solid experience with accessory fitment, especially electrical installations.
• Proven ability to work independently, manage priorities, and meet deadlines without constant supervision.

Technical Skills:

• Strong understanding of workshop best practices, technical standards, and warranty processes.
• Ability to produce detailed technical reports.
• High computer literacy, confident in Microsoft Excel, Word, and PowerPoint.
• Decision-making and problem-solving skills, with the ability to implement new processes or systems.

People & Communication Skills:

• Strong interpersonal and relationship-building abilities.
• Confident presenter, effective communicator at all levels of dealership staff.
• Assertive, professional, with guiding, supporting, and influencing skills.
• Proactive team player with a service-oriented mindset.
• Comfortable providing feedback and follow-up support on performance and technical issues.

Personal Attributes:

• Energetic, practical, self-driven.
• Flexible and adaptable to changing demands.
• High frustration tolerance with a calm, methodical approach.
• High integrity and initiative, ownership-oriented.

Key Responsibilities & Success Factors:

• Monitor dealer skill levels; recommend training.
• Guide dealers on technical, service, and warranty matters.
• Review CSI results; develop action plans for improvement.
• Gather insights to support broader aftersales strategies.

Special Requirements:

• Extensive local travel required.
• Flexible with working hours; willing to attend outside standard times.
• Occasional short-notice travel, including flying.

If your experience and skills match most of the job requirements, then apply now by sending your CV.