O&M Support Technician

Staff Solutions; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading technical services provider in Gauteng is looking for a Technical Support Specialist. The role involves fault resolution, maintenance planning, and ensuring compliance with safety standards. Candidates should have a 3-Phase Installation Electrician Certification and 3 to 5 years of relevant experience. Strong technical, analytical, and communication skills are essential. The position offers opportunities to improve system performance and client experience in a dynamic environment.

Qualifications

• 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration.

Responsibilities

• Take ownership of fault resolution and technical queries across projects.
• Coordinate and execute planned preventative maintenance.
• Enforce adherence to safety standards and regulatory requirements.
• Act as a point of contact for technical escalations.

Skills

System diagnostics and troubleshooting

Familiarity with SAP

Analytical and problem-solving abilities

Planning and organization

Customer-focused service delivery

Education

3-Phase Installation Electrician Certification

Electrical Engineering Diploma or equivalent

Job description

Responsibilities

• Technical Support: Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support: Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance: Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service: Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

Candidate Profile

• Minimum Qualifications : 3-Phase Installation Electrician Certification
• Advantageous : Electrical Engineering Diploma or equivalent technical training
• Experience Required : 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration

Key Competencies

Technical :

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job-specific platforms
• Understanding of ISO-aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

Behavioral :

• Proactive and solutions-oriented
• Strong analytical and problem-solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer-focused with a commitment to quality service delivery
• Capable of building strong cross-functional relationships