Non-Phone Customer Service Representative – Remote

Mashreq Bank; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service firm is seeking a highly motivated Chat Support Agent to join their remote team. In this role, you will be the first point of contact for clients, delivering exceptional support via online chat. Candidates should possess excellent communication skills, problem-solving abilities, and be tech-savvy. Key benefits include a competitive salary, flexible work arrangements, and opportunities for professional development. This is a full-time position, requiring commitment to quality and responsiveness in customer interactions.

Benefits

Competitive salary with performance incentives

Flexible work hours

Paid training and ongoing development opportunities

Health and wellness benefits

Supportive team environment

Qualifications

• 1–2 years of customer service experience, preferably in chat support or online roles.
• Experience with remote work tools and chat support software.

Responsibilities

• Respond promptly to customer inquiries through chat platforms.
• Resolve customer issues and maintain customer records in the CRM system.
• Provide detailed information about products, services, and company policies.

Skills

Excellent written communication

Strong problem-solving skills

Basic technical skills

Patience and empathy

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Job description

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and customer‑focused Chat Support Agent to join our dynamic remote team. As a Chat Support Agent, you will be the first point of contact for our clients and customers, providing exceptional support via online chat platforms. This role requires excellent communication skills, problem‑solving abilities, and the ability to work independently in a fast‑paced, remote environment. The ideal candidate is tech‑savvy, empathetic, and committed to delivering outstanding customer experiences.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through chat platforms.
• Resolve customer issues efficiently, escalating complex cases to higher support tiers when necessary.
• Provide detailed information about products, services, policies, and procedures.
• Maintain accurate and up‑to‑date customer records in the CRM system.
• Collaborate with team members and other departments to ensure seamless customer service.
• Identify recurring issues and provide feedback to management for process improvements.
• Uphold company standards for quality, accuracy, and responsiveness in all communications.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and spelling.
• Ability to manage multiple conversations simultaneously while maintaining high‑quality responses.
• Strong problem‑solving and critical thinking skills.
• Basic technical skills to navigate online platforms, CRM software, and internal tools.
• Patience, empathy, and a positive attitude towards customers.
• High school diploma or equivalent; a bachelor’s degree in a related field is a plus.

Experience

• Minimum of 1–2 years of customer service experience, preferably in chat support or online communication roles.
• Experience with remote work tools, ticketing systems, and chat support software is an advantage.

Working Hours

• This is a full‑time remote position.
• Flexible schedules are available, but candidates must be able to work during assigned shifts.
• Shifts may include weekdays, weekends, and holidays depending on business needs.

Knowledge, Skills, and Abilities

• In‑depth understanding of customer service principles and practices.
• Strong multitasking and time‑management abilities.
• Ability to remain calm under pressure and handle difficult customers with professionalism.
• Adaptability to evolving company policies and technologies.
• Strong attention to detail and commitment to accuracy.

Benefits

• Competitive salary with performance‑based incentives.
• Work from the comfort of your home with flexible schedules.
• Paid training and ongoing professional development opportunities.
• Health and wellness benefits (subject to eligibility).
• Supportive and collaborative team environment.
• Career growth and advancement opportunities within the company.

Why Join Houston Skilled Consultancy?

Houston Skilled Consultancy is committed to providing exceptional service to our clients while fostering a supportive and engaging work environment for our team. We value talent, innovation, and dedication, offering opportunities for professional growth, skill enhancement, and recognition. By joining our team, you become part of a company that prioritizes work‑life balance, personal development, and meaningful contributions to the customer experience.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience. Please include Chat Support Agent – Work From Home in the subject line. Shortlisted candidates will be contacted for virtual interviews.