National Account Manager Ecom

Ferrero International S.A.; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global confectionery company is seeking a National Account Manager for eCommerce in Johannesburg. The successful candidate will manage key online customer accounts, ensuring the execution of commercial strategies to drive growth. Responsibilities include financial management, customer relationship building, and cross-functional collaboration. Ideal candidates will possess strong commercial acumen and experience in key account management within an eCommerce environment, blending analytical capabilities with effective communication skills. This position offers an opportunity to impact significantly in a fast-paced sector.

Qualifications

• Proven experience in managing key customer relationships and driving growth.
• Strong ability to work with financial data and manage budgets.
• Experience in eCommerce and understanding of Pureplay or online retail models.

Responsibilities

• Lead financial management of assigned eCommerce accounts.
• Analyze customer performance and identify improvement opportunities.
• Collaborate with multiple internal teams for execution.

Skills

Commercial acumen

Key account management

Analytical capability

Proactive communication

Job description

National Account Manager eCommerce

This role plays a pivotal part in driving the growth of Ferrero's eCommerce business. As the National Account Manager – eCommerce, you will manage and develop key online customer accounts, delivering annual NSV targets, strengthening customer partnerships and supporting the execution of our commercial strategy across Pureplay and Omnichannel retailers.

You will be responsible for the financial control, performance management and customer leadership of your assigned accounts – ensuring strong execution, accurate forecasting, budget discipline and best‑in‑class online brand presence.

Working cross‑functionally with Finance, Marketing, Supply Chain, Digital teams and external partners, you will translate Ferrero's commercial vision into actionable plans that deliver sustainable growth.

Key responsibilities include:

• Lead the financial management of assigned eCommerce accounts, ensuring accuracy, consistency and strong alignment with Ferrero's commercial objectives.
• Manage the sales invoicing process with key customers to meet SLA requirements, own budget control and reconciliation, and oversee forecasting for your customer group.
• Implement, measure and monitor performance of each account plan – covering Net Sales, GM, invoice accuracy, payments, budget and case fill – and take proactive action to achieve targets.
• Ensure coherence between budget management and business objectives, forecast volumes with a sell‑out mindset, and manage overhead costs related to your account structure while partnering closely with Finance and Procurement.
• Accountability for performance management across customers, providing accurate and timely reporting for internal and external stakeholders.
• Analyse customer performance, identify opportunities for improvement and design solutions such as new initiatives, activations, pricing changes or profit‑mix adjustments.
• Collaborate with Demand Planning and Supply Chain to ensure strong product availability and alignment with customer volume requirements.
• Lead customer relationships and own the full P&L for your eCommerce accounts.
• Manage online sales plans and execution of Ferrero's sales and marketing programmes on retailer platforms.
• Support the creation of customer‑oriented digital campaigns and best‑in‑class product presentation alongside Digital Marketing, eContent and eMerchandising specialists.
• Act as the main point of contact for commercial discussions, resolving issues promptly and representing Ferrero in both day‑to‑day inquiries and key negotiations.
• Support customer campaign planning, manage promotional applications and review media performance to drive ROI improvements.
• Prepare and present contracts, collaborate with Trade Marketing and other internal stakeholders to ensure omni‑channel execution, and recommend additional promotional opportunities where appropriate.
• Share responsibility for improving ePerfect Store performance across customers, working closely with Marketing, Sales and Field teams to maximise execution, visibility and conversion.

You will bring strong commercial acumen, proven experience in managing key customer relationships and a clear understanding of how to drive growth within an eCommerce environment.

You are confident working with financial data, able to manage budgets, analyse performance and translate insight into decisive action.

Communication skills enable you to build strong relationships both internally and externally, influencing stakeholders and collaborating effectively across Marketing, Finance, Supply Chain and Digital teams.

You are proactive, adaptable and results‑oriented, with the ability to manage multiple priorities in a fast‑moving environment.

Ideally, you have experience in key account management, a solid understanding of Pureplay or online retail models, strong analytical capability, and a hands‑on approach that enables you to deliver excellence in digital execution within an FMCG context.

Benefits and Diversity

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally.

Application Process

• Apply – Complete your online application, upload your CV and include a brief cover letter to help us understand your experience and interests.
• Assess – Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job.
• Interview – If the first interview goes well, you'll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization.

Additional Information

Find out more about our benefits and career opportunities on our website.