Multichannel Customer Support Specialist — Growth & Perks

Mr Price; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known retail company in Durban is seeking a Customer Support Specialist. In this role, you’ll assist customers with inquiries via phone, email, WhatsApp, or webchat, ensuring each interaction is friendly and professional. The ideal candidate will have at least 2 years' experience in a call center environment and be proficient with customer service software. Join our dynamic team and enjoy benefits like training, team discounts, and incentives based on performance.

Benefits

Incentives based on performance

Career development training

Team discounts

Wellness programs

Recognition and rewards

Qualifications

• At least 2 years’ experience in a call centre customer support role.
• Computer literacy and confidence using different systems.
• Knowledge of customer service legislation (NCA, POPIA).
• Basic understanding of retail processes.

Responsibilities

• Chat with customers across different channels, ensuring quality service.
• Keep customer details up to date for better service.
• Resolve issues with online purchases and accounts efficiently.
• Handle complaints patiently and follow through until resolved.
• Communicate clearly in busy or time-sensitive situations.

Skills

Customer service

Communication

Problem-solving

Empathy

Education

Grade 12 (Matric)

Tools

Customer service software

Job description

A well-known retail company in Durban is seeking a Customer Support Specialist. In this role, you’ll assist customers with inquiries via phone, email, WhatsApp, or webchat, ensuring each interaction is friendly and professional. The ideal candidate will have at least 2 years' experience in a call center environment and be proficient with customer service software. Join our dynamic team and enjoy benefits like training, team discounts, and incentives based on performance.