Multi Media Manager

Pick N Pay; eMalahleni; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail company in eMalahleni is seeking a General Merchandise Manager to lead the department, drive sales, optimize stock management, and ensure exceptional customer service. The ideal candidate will have a minimum of 3-5 years of retail management experience and strong leadership skills. Join us to be part of a motivated team focused on achieving sales performance and operational excellence.

Qualifications

• Minimum 3-5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Ability to work retail hours.

Responsibilities

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Ensure consistent delivery of high-quality customer service by all team members.
• Lead and motivate the sales team to achieve departmental goals.

Skills

Leadership skills

Interpersonal abilities

Sales-driven

Analytical mindset

Customer-focused approach

Education

Grade 12 (Matric)

Tertiary qualification in Retail Management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing. To lead and manage the General Merchandise Department (Audio Vision and Large Appliances) to achieve sales, profitability, and operational excellence.

The role focuses on driving sales performance, optimizing stock management, ensuring superior customer service, and leading a motivated sales team to deliver exceptional in-store experiences.

Qualifications

• Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.
• Minimum 3–5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours.

Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Sales-driven and customer-focused approach.
• Ability to work under pressure and manage competing priorities.
• High level of initiative, energy, and commitment to achieving results.

Sales & Financial Performance

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
• Monitor sales and expense budgets, analysing variances and implementing corrective actions.
• Identify opportunities to increase sales and improve customer engagement.

Stock & Merchandise Management

• Lead the team to maintain optimal stock levels and minimise out‑of‑stock situations.
• Analyse stock reports and take timely action to ensure correct product availability and range.
• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
• Implement and monitor shrinkage control measures to minimise losses.

Customer Service Excellence

• Ensure consistent delivery of high‑quality customer service by all team members.
• Respond to customer queries and concerns in a professional and solution‑oriented manner.
• Promote a culture focused on customer satisfaction and positive shopping experiences.

People Leadership & Performance Management

• Lead, motivate, and coach the sales team to achieve departmental goals.
• Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.
• Foster a high‑performance culture characterised by teamwork, accountability, and urgency.

Promotions & Marketing

• Coordinate and execute promotional and marketing activities within the department.
• Ensure in‑store promotions are correctly implemented and effectively communicated to customers.

Operations & Compliance

• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Uphold security and stock control measures to reduce shrinkage.
• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing date : 16 November

• If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us. Discover who we are.