Multi-Channel Customer Care Specialist

Boomerang Marketing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Cape Town is seeking a Customer Care (BAE) representative to deliver high-quality service via calls, emails, and digital channels. This frontline role focuses on resolving inquiries and ensuring a positive experience. The ideal candidate will have prior customer service experience, strong communication skills, and attention to detail. Experience with systems like Hubspot is a plus. Join our team in enhancing customer satisfaction and adhering to service standards.

Qualifications

• 1-2 years of previous customer service or call center experience preferred.
• Basic computer literacy and ability to learn new systems quickly.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer enquiries, complaints, and requests efficiently.
• Accurately capture and update customer information on CRM systems.

Skills

Strong verbal and written communication skills

Ability to handle difficult conversations

Strong attention to detail and accuracy

Tools

Hubspot

Aircall

Job description

A customer service company in Cape Town is seeking a Customer Care (BAE) representative to deliver high-quality service via calls, emails, and digital channels. This frontline role focuses on resolving inquiries and ensuring a positive experience. The ideal candidate will have prior customer service experience, strong communication skills, and attention to detail. Experience with systems like Hubspot is a plus. Join our team in enhancing customer satisfaction and adhering to service standards.