Multi-Channel AI Customer Care Specialist

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in Cape Town is looking for a Customer Service Advisor to join their team. This role involves delivering exceptional customer care through various digital channels, leveraging AI tools for proactive solutions. Candidates should be customer-centric, digitally savvy, and empathetic communicators. Experience in a BPO environment, coupled with a Matric or equivalent, is preferred. This position ensures every interaction is aligned with brand values.

Qualifications

• Customer-focused with a passion for delivering great experiences.
• Experience in a BPO setting for a minimum of 6 months.
• Comfortable using AI tools and chat platforms.

Responsibilities

• Deliver exceptional customer care across voice and digital channels.
• Proactively resolve issues using AI-powered tools.
• Handle complex queries with empathy.

Skills

Customer care

Digital savvy

Empathetic communication

Proactive problem-solving

Adaptability

Collaboration

Education

Matric or Equivalent

Job description

A leading customer service company in Cape Town is looking for a Customer Service Advisor to join their team. This role involves delivering exceptional customer care through various digital channels, leveraging AI tools for proactive solutions. Candidates should be customer-centric, digitally savvy, and empathetic communicators. Experience in a BPO environment, coupled with a Matric or equivalent, is preferred. This position ensures every interaction is aligned with brand values.