Member Experience Champion

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health club provider in South Africa is seeking a Service Ambassador to enhance member experiences in various club facilities. The role involves engaging with members, conducting front of house duties, and ensuring adherence to safety protocols. Applicants should have a Grade 12 certificate, completion of the Reception Academy, and at least a year of experience in customer-facing roles. The ideal candidate is adaptable, passionate about fitness, and committed to providing exceptional service.

Qualifications

• 12 months experience in a customer-facing role.
• Ability to resolve member queries effectively.
• Strong understanding of club rules and safety protocols.

Responsibilities

• Conduct front of house duties including access control.
• Engage members and provide excellent customer experiences.
• Ensure safe exercise adherence and maintain cleanliness.

Skills

Customer service excellence

Conflict resolution

Communication skills

Adaptability

Problem-solving skills

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Reception Academy completion

Tools

Digital platforms

Job description

A leading health club provider in South Africa is seeking a Service Ambassador to enhance member experiences in various club facilities. The role involves engaging with members, conducting front of house duties, and ensuring adherence to safety protocols. Applicants should have a Grade 12 certificate, completion of the Reception Academy, and at least a year of experience in customer-facing roles. The ideal candidate is adaptable, passionate about fitness, and committed to providing exceptional service.