Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading personnel solutions provider in South Africa is seeking a Medical Scheduling Coordinator to join their remote team. In this role, you will manage appointment coordination and maintain communication between patients and healthcare providers. Candidates should have 2-3 years of scheduling experience in healthcare, exceptional communication skills, and a strong attention to detail. The position requires working EST hours and offers a dynamic work environment.

Qualifications

• 2-3 years of experience in scheduling and coordination, preferably in healthcare.
• Must possess exceptional communication skills.
• Ability to prioritize and multi-task effectively.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as the primary point of contact for patients and providers.
• Maintain accurate patient records and preferences.
• Collaborate with home care teams for patient needs.
• Address scheduling conflicts as they arise.
• Input and update patient information with precision.
• Ensure compliance with healthcare regulations.

Skills

Scheduling and coordination experience

Exceptional communication skills

Prioritizing and multitasking

Attention to detail

Problem-solving

Proficient in Microsoft Office

Job description

Overview

ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours (from 15:00– midnight SA time), Mon - Fri. SA working times are subject to change depending on daylight savings.

• Internet (fibre): A fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection.
• Power backup: A power backup solution to manage load shedding or power outages.

Key Responsibilities

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Skills

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.