Medical Appointment Setting

Redial BPO; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A healthcare service provider based in Johannesburg seeks a motivated Outbound Caller to join its team. The ideal candidate will generate interest and nurture leads by contacting home health and hospice agencies. Strong phone communication skills and bilingual ability in English and Spanish are essential. This role offers room for growth in a dynamic environment focused on assisting healthcare providers.

Benefits

Growth opportunities

Passionate team

Fast-growing company culture

Qualifications

• Strong ability to learn and explain products clearly.
• Experience in telemarketing or healthcare customer service is a plus.
• Understanding of home health or outpatient care is desirable.

Responsibilities

• Conduct outbound calls to potential and existing clients.
• Educate prospects about software and services offered.
• Qualify leads and identify the right contact person.
• Maintain organized records in the CRM.
• Meet daily and weekly performance goals.

Skills

Excellent phone communication skills

Bilingual (English and Spanish)

Strong organizational skills

Self-starter

Prior experience in outbound calling

Tools

Microsoft Office (Word, Excel, Outlook)

CRM systems

Job description

Position Overview

Job Title: Marketing Outbound Caller

We’re looking for a motivated, goal-oriented Outbound Caller to join our Marketing and Customer Engagement team. In this role, you'll play a key part in generating interest, nurturing leads, and introducing agency decision-makers to the software and services that we offer.

You'll be making outbound calls to home health and hospice agencies, sharing information about our EMR platform, clinical and billing services, and other solutions that improve operational success. If you’re great on the phone, confident speaking with professionals, and excited to support healthcare providers—you’ll thrive in this role.

Responsibilities

• Conduct outbound calls to potential and existing clients to introduce software and services
• Educate prospects about our EMR, Billing, Clinical, Training, and Education offerings
• Qualify leads and identify the right point of contact (Administrator, Director of Nursing, Owner, etc.)
• Set appointments and warm hand-offs to Sales Team for product demos or deeper conversations
• Maintain accurate and organized records of all interactions in the CRM
• Follow up with previously contacted leads and respond to inquiries as needed
• Collaborate with the marketing team to support ongoing campaigns and lead nurturing
• Meet daily/weekly activity and performance goals

What We’re Looking For

• Excellent phone communication skills with a friendly, professional demeanor
• Bilingual (English and Spanish)
• Strong organizational skills and attention to detail
• Self-starter with the ability to stay focused, manage time effectively, and meet call goals
• Ability to learn and explain products clearly and confidently
• Prior experience in outbound calling, telemarketing, sales, or healthcare customer service
• Experience in or understanding of home health, hospice, or outpatient care is a plus
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with CRMs

Bonus

• Knowledge of EMR systems or healthcare billing/coding
• Prior experience working with home health or hospice agencies

Why Join Us?

• Work with a team passionate about helping healthcare providers thrive
• Room for growth in a company that values initiative and contribution
• Be part of a fast-growing company with a national footprint in post-acute care

Working Conditions

• Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.