Marketing And E-Commerce Coordinator

Chc Consulting Pty Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm in Gauteng is looking for a marketing and e-commerce coordinator to enhance customer service and ensure efficient online order management. The role involves responding to customer inquiries, coordinating event bookings, managing e-commerce platforms like Shopify, and implementing marketing campaigns. The ideal candidate should have at least 4 years of experience in a related role and a Matric qualification in Marketing. This is an in-person position offering a competitive salary.

Qualifications

• Minimum 4 years of experience in a marketing and e-commerce role.
• Strong admin experience is required.
• Ability to analyze data for actionable insights.

Responsibilities

• Provide customer-facing administration and support.
• Coordinate event bookings and online order processing.
• Manage Shopify listings and marketing campaigns.
• Implement email marketing and newsletters.
• Capture and edit content for digital platforms.

Skills

Customer communication

E-commerce management

Marketing execution

Event coordination

Data analysis

Education

Matric Qualification in Marketing

Tools

Shopify

Email marketing tools

Social media platforms

Job description

To provide customer-facing administration, marketing execution, and e-commerce coordination. Ensures premium customer service, smooth online order processing by booking couriers via Bob Go and coordinating with the production team (who pack orders), plus consistent delivery of newsletters, campaigns, and online content. Works closely with the Experience Manager to support event promotion while keeping backend systems tight.

Responsibilities

Customer Communication & Service

• Respond promptly to all customer emails, phone calls, and social DMs.
• Manage general enquiries, product questions, and event-related FAQs.
• Prepare / send online customer quotes and follow up to close sales.
• Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes).
• Manage after-sales communications (thank-you emails, review requests).

Event Booking Coordination

• Coordinate event booking confirmations, reminder emails, guest list updates.

Fulfilment & Order Coordination

• Act as the main contact for online order processing.
• Book couriers via Bob Go for all online orders.
• Liaise with production to ensure correct / timely packing and dispatch.
• Ensure tracking numbers are generated and sent to customers.
• Troubleshoot delivery issues and resolve complaints quickly.
• Maintain accurate dispatch records for reporting / follow-up.

E-Commerce & Shopify Management

• Update / manage Shopify product / event listings, pricing, descriptions, imagery.
• Create / maintain banners, homepage features, seasonal landing pages.
• Monitor stock levels in Shopify and flag replenishment needs.
• Set up promo codes / discounts / limited offers as briefed.
• Analyse store data for conversion and AOV improvements.

Marketing Campaign Implementation

• Support Owner / Experience Manager to implement strategies.
• Schedule / post content by the marketing calendar.
• Monitor engagement and report reach / clicks / conversions.
• Assist with paid ads (FB / IG / Google) as briefed.
• Coordinate influencer gifting and brand collaborations.

Newsletters & Email Marketing

• Plan, design, and send newsletters (events, releases, offers).
• Write brand-aligned copy; source visuals.
• Segment lists for targeted mailings.
• Track opens / CTR / conversions and refine.

Content Creation & Editing

• Capture / edit photo / video for products / events / BTS.
• Prepare video content for social, web, and email.
• Maintain an organised digital asset library.

Data, Reporting & Insights

• Monthly reports: online sales, campaign performance, social engagement.
• Provide actionable insights (what to do next, not just numbers).
• Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.

Qualifications and Experience

• Matric Qualification in Marketing.
• Min 4 years in Marketing and e-commerce role.
• Admin experience.

Compensation & Work Location

• ,00 - R
• ,00 per monthWork Location : In person