Manager - Supplier Performance and Contracts Management.Group Finance

MTN Group; Roodepoort; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading telecom company in South Africa seeks a Manager for Supplier Performance and Contract Management to oversee supplier contracts and performance benchmarks. The ideal candidate will have over 5 years of experience, including significant exposure to supplier and contract management in a large organization. This role involves collaborating with teams to define contracts and ensuring compliance with local regulations. Key deliverables include managing the vendor master data and driving continuous improvements within supply chain systems.

Qualifications

• Minimum 5 years’ professional experience.
• 2-3 years of relevant working experience in supplier and contract management.
• Understanding of emerging telecom/supply chain practices and trends.

Responsibilities

• Assist in the formulation of tactical approaches for supplier management.
• Collaborate with teams to define contractual agreements.
• Monitor changes to SCM-related regulatory compliances.

Skills

Business / Financial Acumen

Negotiation

Data Presentation and Communication

Process Mindset

Conflict Management

Education

Minimum 4-year Academic Degree (Business Finance / Supply Chain / Operations Management / Legal Degree preferred)

Post graduate degree in Supply Chain Management and/or equivalent professional qualification

Tools

ERP (preferably Oracle)

Spend Analytics and eSourcing Platform

Job description

MTNs purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale connectivity and infrastructure business – mobile and fixed access networks in the consumer, enterprise and wholesale segments.

Within the changing finance, regulatory and governance environment the role must ensure successful delivery in the context of :

• Diversifying telco-to-techco landscape
• Evolving industry ecosystems
• Multi geographic landscape and cultural context
• Implementing transactions which will support overall shareholder value creation and stakeholder management
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Driving growth through business intelligence and standardization to maximize business impact
• New imperatives concerning data privacy and security and building strong digital trust partnerships
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Mitigating risks, and safeguarding security through business intelligence to maximize business impact
• Management of demanding investor, customer and supplier expectations
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at Group, Platform Business and Markets

Organisational Mission

MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Organization Values

At MTN we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

The Manager: Supplier Performance and Contract Management

Strategy Implementation

• Assist Senior Manager in the formulation of tactical approaches, budget, contract and supplier management and planning activities for the Group.
• Provide input into the effective implementation of the GSSC MancoSA objectives by means of providing frameworks, models, plans and roadmaps.
• Define the consequence management framework and continuously track supplier status (Green / Watchlist / Blacklist).
• Develop MTN processes for supplier performance and contract management (end to end ., Sourcing to contract retirement).
• Conduct supplier categorisation based on turnover and relevance and classify suppliers into type (., preferred, commercial, challenger, alternative).
• Collaborate with GSSC team members and Legal to define contractual and commercial agreements, review suppliers’ feedback and arrange meetings with suppliers for clarification on GTB.
• Consolidate supplier issues and performance parameters to log in supplier performance systems.
• Review and assess supplier’s performance based on defined contractual terms and calculate penalties / discounts based on the agreed SLAs and quality metrics.
• Monitor changes to SCM related statutory, regulatory, legal compliances and update the contract templates post review from legal team.
• Develop a supplier warning system based on suppliers’ financial stability or performance, monitor on periodic basis and identify measures to mitigate supplier risk.
• Proactively phase out supplier and requalify supplier, based on quality / performance criteria and / or qualification principals after pre-defined period.
• Manage and maintain the vendor master data (VMD) and periodically update the VMD with updated vendor information, phased out vendors etc.
• Collaborate with GSSC MancoSA procurement teams and consolidate the supplier feedback to prepare relevant reports on the performance levels, penalties accrued, discounts offered etc. based on the completed sourcing events.
• Act as advisor for MTN Group to provide optimal terms of reference (ToR) / terms and conditions (T&Cs).
• Build in depth Opco and Group understanding and support MTN Group with leading practices insights relating to the category contract management.
• Oversee and maintain the MTN Group contract database, ensuring all contracts are electronically stored and linked in designated system for secure, organized access.
• Manage contract coverage against supplier spend, closely monitoring and reporting on supplier expenditure to ensure alignment with contractual obligations and business objectives.
• Proactively manage local contract expiry and renewals, coordinating with internal stakeholders and suppliers to ensure timely updates and continuity of service.
• Collaborate closely with the broader GSSC team to implement local contracts effectively, supporting operational excellence and compliance across all procurement activities.
• Work with sourcing teams to embed contract compliance into the supplier selection and evaluation process, ensuring that all suppliers meet MTN’s contracting requirements.
• Monitor supplier compliance with all local master data requirements, relevant local legislations, and MTN contracting policy, taking corrective action as needed to mitigate risk and uphold standards.
• Summarise and simplify requirements related to assessing supplier performance and contract management into achievable outcomes and incorporate the same in the relevant planning sessions.
• Provide inputs to ensure adequate risk mitigation measures and controls regarding the sourcing categories are in place, and all signed NDAs, GFAs and Local Agreements are scanned and electronically stored for future reference.
• Work with Senior Manager, Manco GSSC to standardize and optimise the supplier performance and contract management processes in line with Group GSSC Procurement Excellence POD.
• Support in identifying best practices and share expertise and deep knowledge with other team members for upskilling and achieve set outcomes.

Continuous Improvement

• Drive innovation and optimisation initiatives within supply chain systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
• Drive initiatives to optimise contract management processes, enhance data accuracy, and ensure robust compliance frameworks are in place.
• Regularly review contract management practices, identify areas for improvement, and implement changes to strengthen contract governance and supplier performance monitoring.
• Actively participate in review sessions and identify areas of improvement for supplier performance and contract management.
• Analyse potential issues and risks to enable early resolution and course corrections.
• Analyse the business requirement for master data requirements / business intelligence reporting.
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs).

Key Deliverables

• Contract database tracking, monitoring and management
• Supplier performance and evaluation report
• Supplier SLA monitoring and tracking
• Vendor master data maintenance
• Supplier library and lists
• Supplier Compliance Monitoring

Role Dependencies

• Understanding of business strategy
• GSSC objectives
• Business operations and practices

Education

• Minimum 4-year Academic Degree (Business Finance / Supply Chain / Operations Management / Legal Degree preferred)
• Post graduate degree in Supply Chain Management and / or equivalent professional qualification (preferred)
• Membership to Professional body for CSCP, MCIPS, SCM ASCM / SAPICS or equivalent (advantageous)

Experience

• Minimum 5 years’ professional experience.
• 2-3 years of relevant working experience in supplier and contract management.
• Experience working in a medium to large organization, managing Supplier Performance and Vendor Contracts.
• Experience working in reporting and analysis function.
• Understanding of emerging telecom / supply chain practices and trends.
• Experience working across global locations / regions and have a grasp of political, social, infrastructure and integrity challenges.
• Experience in ERP (preferably Oracle).
• Experience in Spend Analytics and eSourcing Platform.
• Experience in continuous improvement through the implementation of best practices (SCM).
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

Capabilities

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

Functional Competencies

• Contract Law and Lifecycle Management
• Understanding of Procurement Process and Supply Chain Fundamentals
• Spend Analysis
• Supplier Market Analysis
• Supplier Relationship Management Financial
• KPI & Performance Monitoring
• Business Case Evaluation

Skills

• Business / Financial Acumen
• Process Mindset
• Organisational Awareness
• Conflict Management
• Negotiation
• Data Presentation and Communication