Manager Operations Collections

Capitec Bank; Milnerton; On-site; ZAR 60 000 - 90 000; Full time

Job summary

A leading financial institution in South Africa is seeking a seasoned professional to manage their Collections division. This role requires strategic vision and the ability to lead large teams in a dynamic environment. Responsibilities include driving team performance, engaging with executives, and developing strategies for collections and recoveries. The ideal candidate has proven experience in collections and credit, strong leadership skills, and a Bachelor's degree or similar qualification. Join us to make an impact in the banking sector.

Benefits

Growth opportunities

Employee benefits

Qualifications

• Proven experience in credit granting, collections, and banking payments.
• Experience managing large teams, especially during high arrears.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead large collections teams and drive performance.
• Engage with executive stakeholders and foster relationships.
• Develop omnichannel strategies for collections and recoveries.

Skills

Credit granting

Collections management

Tech-driven understanding

Leadership

Analytical skills

Relationship management

Education

Bachelor of Commerce (BComm) or similar

Relevant degree in Business Management

Tools

AWS

Job description

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We're on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above, finalize your application by clicking apply below.

Join usៅ Becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the AZ trust of our clients.

Who we are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

Purpose of the Role

Are you ready to lead and make an impact in a fast-paced banking environment? We are seeking a seasoned professional to manage our Collections division. This role requires strategic vision, strong executive engagement, and the ability to manage large teams inോണ a data‑driven, omnichannel context.

Key Responsibilities

• Lead large collections teams (100+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights

Requirements

• Proven مربوط experience in credit granting, collections, and banking payments
• Contact centre and AWS expertise; comfortable in a tech‑driven company with a sound understanding of innovation and business development.
• Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely.
• Bachelor of Commerce (BComm) degree or similar qualification
• Demonstrated confidence, assertiveness, and sound leadership
• Strong analytical skills and attention to detail
• Excellent relationship management and executive stakeholder engagement
• Must be based in Cape Town or willing to relocate

Equity & Diversity

We are committed to employment equity and encourage applications from all qualified candidates.

If you’re ready to drive change and build the future of collections with us, apply now!

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.