Luxury Spa Assistant Manager — Elevate Guest Experience

Phoenix Recruitment; Rosebank; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A luxury hotel spa in the Rosebank area is seeking an Assistant Spa Manager to enhance the overall spa operations. The role involves supporting the Spa Manager and ensuring exceptional customer service, team management, and revenue monitoring. Candidates must have a CIDESCO diploma and 3-5 years of experience in a luxury spa or hotel. Responsibilities include staff training and participation in marketing efforts to maximize spa revenue. This position offers a dynamic work environment fostering professional growth.

Qualifications

• At least 3 to 5 years’ experience as a Senior Spa Therapist or Assistant Spa Manager in a luxury hotel or established Spa brand.
• Strong communication skills for team and guest interactions.
• Ability to monitor and analyze customer feedback for service improvement.

Responsibilities

• Support the Spa Manager in daily operations and staff management.
• Ensure exceptional customer service and employee performance.
• Participate in marketing activities and manage bookings.

Skills

Exceptional customer service

Staff management

Revenue control

Training and development

Education

CIDESCO Beauty & Spa Management Diploma or similar

Grade 12

Job description

A luxury hotel spa in the Rosebank area is seeking an Assistant Spa Manager to enhance the overall spa operations. The role involves supporting the Spa Manager and ensuring exceptional customer service, team management, and revenue monitoring. Candidates must have a CIDESCO diploma and 3-5 years of experience in a luxury spa or hotel. Responsibilities include staff training and participation in marketing efforts to maximize spa revenue. This position offers a dynamic work environment fostering professional growth.