Lodge Manager

Farm Manager SA; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hospitality lodge in the Mpumalanga area seeks a multiskilled lodge manager passionate about the hospitality industry. The ideal candidate will possess strong leadership skills and have a successful track record in managing lodge operations, ensuring guest satisfaction, and maintaining high standards. Responsibilities include guest services, lodge management, and administrative duties. This position requires expertise in hospitality management, excellent interpersonal skills, and the ability to work flexible hours.

Responsibilities

• Coordinate guest check-ins and outs efficiently.
• Foster a welcoming and friendly environment for guests.
• Ensure high guest satisfaction by addressing concerns.
• Conduct game drives or arrange guides when requested.
• Ensure high standards are maintained at the lodge.
• Manage housekeeping duties and staff.
• Complete and send month-end reports.
• Manage stock, consumables, and lodge assets.

Skills

Strong leadership skills

Excellent operational experience

Organizational and multitasking abilities

Outstanding interpersonal and communication skills

Knowledge and experience of lodge operations

Proficiency in Excel & Word

Attention to detail and problem-solving skills

Ability to work flexible hours

Staff management experience

Education

Hospitality Management Diploma or equivalent

Valid First Aid qualification

FGASA Level 1 (NQF 2)

DEAT registered

Valid PDP

Job description

Hectorspruit Area – Mpumalanga: This 5-star self-catering lodge is looking for a multiskilled manager who is passionate about the hospitality industry, possess strong leadership skills, and thrive in a dynamic environment to take over the management of the lodge.

MINIMUM REQUIREMENTS

• Hospitality Management Diploma or equivalent
• Valid First Aid qualification
• FGASA Level 1 (NQF 2)
• DEAT registered
• Valid PDP

SKILLS REQUIRED

• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, FOH & Guest Experience
• Ability to receive instruction and follow thought as required.
• Excellent organizational and multitasking abilities to manage multiple priorities effectively.
• Outstanding interpersonal and communication skills to interact with guests, staff and shareholders.
• Knowledge and experience of lodge operations.
• Proficiency in Excel & Word.
• Attention to detail, problem-solving skills, and the ability to work under pressure.
• Availability to work flexible hours as well as extra hours when required.
• Lead by example very important.
• Desire, drive, and experience to develop the lodge to its full potential.
• Ability to operate independently.
• Staff management experience.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Guest services:

• Coordinating guest check ins and outs efficiently.
• Fostering a welcoming and friendly environment ensuring guests are comfortable during their stay.
• Ensuring a high level of guest satisfaction by tending to guest concerns and complaints.
• Conducting game drives or arranging freelance guides for game drives when requested by guests.

Lodge:

• Ensuring a high level of standards are always kept.
• Arranging relieve staff when needed.
• Managing of housekeeper and housekeeping duties.
• Management of gardens, maintenance and general lodge upkeep.
• Arranging and overseeing lodge maintenance projects when necessary.

Administration:

• Completing and sending month end reports.
• Submitting salaries for payment each month.
• Ordering and management of stock, consumables and lodge assets.

ONLY short-listed candidates will be contacted.