Loan Originator: Manguzi

Sheshisa Finance; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Loan Originator to join their dynamic team. This role is pivotal in providing excellent customer service and guiding clients through the loan application process. You will be the first point of contact for customers, requiring strong communication and interpersonal skills. Your responsibilities will include reviewing applications, performing credit checks, and ensuring compliance with financial regulations. If you are passionate about helping others and have a knack for building relationships, this position offers a fantastic opportunity to make a meaningful impact in the community while advancing your career in finance.

Qualifications

• Above-average customer service and communication skills required.
• Experience in loan processing and customer interaction is beneficial.

Responsibilities

• Engage with customers to assess and review loan applications.
• Perform credit checks and ensure compliance with regulations.
• Liaise with clients and administrators throughout the loan process.

Skills

Customer Service Skills

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Reporting to: Area: Manguzi

Role: Loans Agent

The Loans Officer Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.