Listing and Distribution Admin

Talent Sam; Remote; ZAR 200 000 - 250 000; Full time

Job summary

A property management company seeks a detail-oriented Listing Administrator in Durban, South Africa. The role involves managing property listings on various platforms, ensuring accuracy and compliance, and responding to guest inquiries. Ideal candidates will possess strong organizational skills, at least two years of experience in customer service or administration, and a Bachelor’s degree. The position supports a remote work environment with flexible responsibilities.

Qualifications

• 2+ years in customer service or administrative roles in STR or hotel settings.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage property listings across multiple platforms, ensuring accuracy and optimization.
• Respond to guest reviews and manage disputes.
• Prepare reports on performance and compliance.

Skills

Highly Organized

Detail-Oriented

Time Management

Analytical Skills

Tech-Savvy

Effective Communicator

Remote Work Experience

Tool Proficiency

Passionate

Education

Bachelor’s degree in business, hospitality, or related field

Tools

Microsoft Excel

Google Sheets

Google Workspace

Microsoft Office

Slack

Job description

About the Company

The client operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests.

Based in Orlando, Florida, the client offers short-term rentals across the United States, Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing profit without sacrificing best-in-class hospitality for our guests.

Job Overview

The Listing Administrator is responsible for the end-to-end management of property listings across multiple short-term rental platforms. This includes onboarding new listings, ensuring listing accuracy and optimization, distributing content across OTAs, managing listing-related guest reviews and disputes, and maintaining listing compliance and reporting. The role requires strong attention to detail, problem-solving skills, and coordination with both internal teams and external platforms to ensure high-quality, high-performing listings.

Key Responsibilities

• Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO.
• Monitor and maintain high-quality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed.
• Optimize listing performance and health by implementing strategic edits and seasonal updates to maximize visibility and conversions.
• Respond to guest reviews, initiate disputes where applicable, and uphold review quality in line with established standards.
• Prepare and maintain reports on listing and account activity, performance metrics, ratings, guest feedback, and compliance (as applicable).
• Troubleshoot and resolve distribution issues with OTAs to ensure listings remain online, bookable, and properly aligned across all channels.
• Assist in the launch and integration of new OTA accounts and manage the full lifecycle of listings, including launching, updating, and relaunching.
• Support licensing and compliance processes by preparing required documentation and ensuring adherence to local regulations.
• Collaborate with departments such as Revenue, Operations, and Marketing to ensure listing accuracy and strategic consistency.
• Provide administrative and project-based support to the Listings & Distribution Leads and contribute to ongoing process improvements and documentation.

Key Skills & Qualifications

• Highly Organized: Efficiently manages multiple tasks and priorities.
• Detail-Oriented: Thorough in analyzing data and handling tasks.
• Time Management: Effectively executes tasks and meets deadlines.
• Analytical Skills: Skilled in evaluating trends and making data-driven decisions.
• Tech-Savvy: Proficient with tech tools, including Microsoft Excel and Google Sheets.
• Effective Communicator: Strong in written and verbal communication.
• Remote Work Experience: Productive in a remote team environment.
• Tool Proficiency: Experience with Google Workspace, Microsoft Office, and Slack is a plus.
• Passionate: Interested in vacation rentals, real estate, and tech startups.
• Educational Background: Bachelor’s degree in business, hospitality, or related field (preferred).
• Relevant Experience: 2+ years in customer service or administrative roles in STR or hotel settings.
• Structured Roles: Prefers roles with defined responsibilities.

Extra Awesome

• Familiarity with Airbnb, Booking.com, VRBO, and / or other short-term rental platforms is an asset.
• Background in the short-term rental or hotel industry is preferred.
• Proficient with Guesty or other Property Management / Channel Manager Software is an asset.
• Available to start ASAP.