Lean Six Sigma Process Excellence Lead

Teleperformance; Bethelsdorp; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global service provider in South Africa is seeking a Process Excellence professional to drive operational excellence using Lean Six Sigma methodologies. The ideal candidate will have experience in project management and data analysis, with a focus on continuous improvement in contact center operations. This role involves engaging stakeholders and implementing innovative technologies to enhance efficiency. Flexibility to work across time zones is required.

Qualifications

• Lean Six Sigma Green Belt Certification is essential; Black Belt Training is advantageous.
• Minimum 3 years in a Lean Six Sigma role or continuous improvement function.
• Familiarity with innovative technologies that drive client transformation.

Responsibilities

• Identify areas for improvement in contact center operations.
• Present findings and recommendations confidently to senior audiences.
• Utilize strong analytical skills to solve complex problems.

Skills

Lean Six Sigma Green Belt Certified

Project management experience

Excellent communication skills

Analytical skills

Data proficiency (Excel, Power BI)

Tools

Excel

Power BI

Minitab

Job description

A leading global service provider in South Africa is seeking a Process Excellence professional to drive operational excellence using Lean Six Sigma methodologies. The ideal candidate will have experience in project management and data analysis, with a focus on continuous improvement in contact center operations. This role involves engaging stakeholders and implementing innovative technologies to enhance efficiency. Flexibility to work across time zones is required.