Lead - Trainer

Sutherland; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a forward-thinking company that specializes in artificial intelligence and automation, where you’ll play a pivotal role in shaping the skills of new hires. As a Training Specialist, you will deliver comprehensive training programs, develop engaging materials, and coach learners to achieve their performance metrics. This dynamic position allows you to impact the bottom line while fostering strong relationships with clients and team members. If you are passionate about education and communication, and ready to thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in any field, preferably Education or Communication.
• 2+ years of experience as a trainer with strong communication skills.

Responsibilities

• Deliver and evaluate training on soft and technical skills.
• Facilitate new hire training and supervise learners in various environments.

Skills

Training Delivery

Communication Skills

Coaching

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships.

Unlocking digital performance. Delivering measurable results.

Job Description

Specialists in this role get to:

1. Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training.
2. Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
3. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
4. Facilitate all aspects of floor-training and BQM training for the program.
5. Supervise and coach learners in nesting & BQM type environments.
6. Facilitate multi-hour product, behavioral, or tool change type learning experiences.
7. Oversee new hire progression and enhancement training.
8. Provide feedback and implement appropriate solutions.
9. Coach and give feedback to trainees to help them fulfill performance metrics.
10. Impact the bottom line: Fill out accurate reports.
11. Strengthen relationships: Establish and maintain communication with clients and/or team members.
12. Understand needs, resolve issues, and meet company expectations.
13. Be the point of contact: Handle phone calls and transactions for the program.

Qualifications

Our most successful candidates will have:

1. Earnt a Bachelor’s degree in any field (Major in Education or Communication preferred).
2. At least 2 years of work experience as a trainer.
3. Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook).
4. Strong English verbal and written communication skills.
5. Strategic in developing solutions and process improvements.
6. Willingness and ability to work in a shifting or graveyard schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.