Lead Claims Service Team - Direct Motor

Sanlam Limited; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company seeks a First Line Manager for its claims department in Bellville, Cape Town. The successful candidate will manage a team of Claim Service Consultants, ensuring exceptional service delivery and compliance with operational procedures. Ideal candidates should have at least a Matric certificate, be FAIS compliant, and possess relevant qualifications with 2-5 years of claims experience. Strong people management skills and proficiency in English are essential. Join a company committed to diversity and inclusion.

Qualifications

• 2-5 years' Claims experience.
• 5-10 years' insurance experience.
• Experience in high volume processes management is advantageous.

Responsibilities

• Manage the Claim Service Consultant team.
• Support the Direct motor claims branch.
• Ensure superior service delivery within Service Level Agreements.

Skills

Experience in high volume processes management

Experience in Guidewire ClaimCenter Claims

People Management

Negotiation skills

Presentation skills

Proficient in English

Good communication (verbal & written)

Education

Matric certificate or equivalent qualification

FAIS compliant

Insurance related qualification

Tools

MS Word

MS Excel

MS Power Point

Job description

A leading insurance company seeks a First Line Manager for its claims department in Bellville, Cape Town. The successful candidate will manage a team of Claim Service Consultants, ensuring exceptional service delivery and compliance with operational procedures. Ideal candidates should have at least a Matric certificate, be FAIS compliant, and possess relevant qualifications with 2-5 years of claims experience. Strong people management skills and proficiency in English are essential. Join a company committed to diversity and inclusion.