Lead Business Analyst

Old Mutual; Wes-Kaap; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A banking and financial services company in South Africa is seeking a strategic Lead Business Analyst to join their team. This role requires a professional who can thrive in a fast-paced environment, driving business transformation and influencing strategic direction. Responsibilities include fostering collaboration across cross-functional teams and ensuring effective delivery from conceptualization to implementation. Qualified candidates should have over 5 years in business analysis and a strong background in Agile processes.

Qualifications

• 5+ years' experience in Business Analysis.
• 2+ years' working experience in an Agile or SAFe environment.

Responsibilities

• Drive end to end delivery from requirements to implementation.
• Facilitate insightful conversations with stakeholders.
• Convert complex requirements into clear and actionable business needs.
• Analyze systems, processes, and workflows.
• Partner with business owners to define problems, risks, and scope.

Skills

Familiarity with traditional and agile project methodologies

Strong leadership and team management abilities

Exceptional interpersonal and relationship-building skills

Ability to adapt to changing priorities

Action Oriented

Education

Bachelor’s Degree or relevant tertiary qualification

Relevant Business Analysis certification

Relevant Agile certification

Matriculation Certificate (Matric)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The MFC (Mass & Foundation Cluster) Business Change Execution team is looking for a strategic, forward thinking, and agile Lead Business Analyst who thrives in fast paced, evolving environments.

This is an exciting opportunity for a BA who is passionate about shaping business transformation, influencing strategic direction, and enabling cross functional teams to deliver impactful solutions.

You will drive end to end delivery — from conceptualising requirements through to solution implementation — while fostering alignment, clarity, and continuous improvement across the organisation.

1. Understand & Translate Business Needs

• Facilitate insightful conversations with stakeholders to unpack business challenges and opportunities.
• Convert complex requirements into clear, actionable business needs and communicate these effectively to delivery teams.

2. Analyse the Business Domain

• Conduct comprehensive analysis of systems, processes, and workflows through all phases of the initiative lifecycle.
• Perform structured impact assessments that highlight implications for people, processes, technology, and operations.
• Identify automation opportunities and support early‑stage initiative scoping.

3. Determine Business Value

• Partner with business owners to define problems, risks, dependencies, scope, MVP options, and measurable value.
• Help stakeholders evaluate solution choices using cost‑benefit insights.

4. Refine and Maintain the Backlog

• Convert requirements into well‑crafted user stories with clear acceptance criteria.
• Support prioritisation and backlog grooming to ensure alignment with strategic goals.

5. Enable Teams to See the Big Picture

• Facilitate sessions that link initiatives to organisational strategy and desired outcomes.
• Guide teams in understanding process changes, stakeholder impacts, policies, and decision‑making frameworks.

6. Stakeholder Engagement & Collaboration

• Act as the connector between business and technical teams, ensuring alignment across the delivery lifecycle.
• Gather and integrate feedback to iteratively improve delivered solutions.

7. Identify & Mitigate Risks

• Proactively surface risks,, constraints.
• Drive mitigation actions and support contingency planning.

8. Champion Continuous Improvement

• Participate actively in retrospectives and Agile forums.
• Advocate for process optimisation to strengthen team performance and product quality.

9. Lead Knowledge Sharing & Training

• Share best practices, lessons learned, and insights across teams.
• Contribute to the Business Analysis Community of Practice and promote a culture of learning.

Key Skill Requirements

• Essential: Familiarity with both traditional and agile project methodologies, processes, tools and frameworks
• Documents requirements including data modelling, interface layouts, data flows, screen and report layouts, etc.
• Works closely with business stakeholders, project manager and delivery teams to design and implement solutions within constraints.
• Owns systems, user acceptance testing and implementation of changes or new applications.
• Ensures all testing protocols are adhered to.
• Investigates and defines requirements for business processes.
• Works with managers and relevant users on feasibility studies and establishing business and systems requirements.
• Formulates strategies and guidelines to improve the business environment.
• Analyses system or business processes to determine problems, risks and opportunities for improvement.
• Facilitates the implementation of new or enhanced processes.
• Reviews processes and conducts process audits, as required.
• Provides support and facilitates sessions for end users.
• Ability to comprehend information in verbal and written communication.
• Ability to operate in a highly pressured and ambiguous environment.
• Ability to build and maintain a healthy, collaborative and productive team culture.
• Exceptional interpersonal and relationship-building skills to foster collaboration across teams.
• Strong leadership and team management abilities, with the capacity to inspire and motivate teams toward common goals.
• Ability to adapt to changing priorities and thrive in a dynamic environment.

Requirements

• Matric
• Bachelor’s Degree or relevant tertiary qualification
• Relevant Business Analysis certification
• Relevant Agile certification
• 5+ years’ experience in Business Analysis
• 2+ years’ working experience in an Agile or SAFe environment.

Skills

Action Oriented Business Insight Cultivates Innovation Decision Quality Ensures Accountability Manages Complexity Nimble Learning Optimizes Work Processes

Education

Matriculation Certificate (Matric) (Required)

Closing Date

30 January 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!