Junior System Support Engineer

Pure Placements (PTY) LTD; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT support company is seeking a Junior System Support Engineer in Cape Town. The role focuses on remote desktop support with responsibilities including providing technical assistance, resolving support tickets, and participating in system upgrades. Ideal candidates have 2+ years in IT support, relevant certifications such as CompTIA A+, and strong communication skills. This is an onsite position and requires a valid driver's license. Apply now to join this dynamic team!

Qualifications

• 2+ years in IT support, preferred in IT MSP industry.
• Entry-level experience with various Windows servers and virtualization technologies.
• Strong communication skills in English and Afrikaans.

Responsibilities

• Provide remote desktop support for Windows environments.
• Respond to alerts from Network Operations Centre.
• Resolve 1st line support tickets efficiently.

Skills

Windows 10/11 support

Active Directory

DNS

DHCP

IIS

VMware vSphere

Hyper-V

IP addressing

Communication skills

Education

CompTIA A+ Certification

CompTIA N+ Certification

Diploma or degree in Computer Science

Tools

Windows Server

Exchange 2016 and above

Job description

Role

Junior System Support Engineer

Location

Century City - Cape Town - ONSITE (No out of town applications will be considered)

Transport

A valid driver's license (manual) is non-negotiable, and owning your own car is preferred.

Start Date

January 2026

Overview

We’re looking for a proactive and technically skilled Junior IT Support Technician to join our client’s team. This role is primarily remote, providing desktop and occasional server support across a range of Wintel technologies. You’ll also have the opportunity to visit client sites for ad-hoc consulting and SLA-based engagements.

Responsibilities

• Provide remote desktop support and maintenance for Windows 10/11 environments.
• Respond to alerts and incidents flagged by our Network Operations Centre monitoring tools.
• Resolve 1st line support tickets and service requests efficiently.
• Assist with system changes, upgrades, and small-scale IT projects.
• Build strong working relationships with internal teams and external clients.
• Occasionally participate in after-hours support rotations (shadowing or assisting).

Qualifications

• Preferred skills and experience - we don\'t expect every box to be ticked:
• Minimum 2 years overall experience – with an interest in the IT MSP industry
• Entry-level experience with Windows 2012 R2 / 2016 / 2019/ 2022
• Entry-level experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Entry-level experience with VMware vSphere 5.5 or above
• Entry-level experience with Hyper-V 2012 or above
• Entry-level experience/understanding of patch testing and deployment
• Good understanding of IP addressing and subnetting
• Entry-level understanding of mass storage like SANs and NAS devices
• Entry-level knowledge of VLANs, routing, firewall behaviour, packet shaping etc.
• Comfortable working in server rooms/datacentres, racking and cabling up kit if required
• Strong written and verbal communication skills, with proficiency in both English and Afrikaans.
• Entry-level knowledge of ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
• Entry-level knowledge of Exchange 2016 and above

Required Qualifications

• CompTIA A+ and N+
• Diploma or degree in Computer Science

Beneficial Qualifications

• Microsoft Certified: Azure Administrator Associate | Microsoft Certified: Windows Server Hybrid Administrator Associate | Microsoft Certified Professional
• Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) - Beneficial
• Exchange | O365
• VCP-DCV (VMware Certified Professional) or Hyper-V
• Veeam

Ready to Advance Your IT Career?

If you have 2+ years’ experience in IT support, a valid driver’s license with your own vehicle, and are eager to expand your technical skill set, we want to hear from you.

Apply now to become an essential part of our client\'s team!