Junior Specialist Customer Service

Absa Group Limited; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a Junior Specialist Customer Service to deliver exceptional service to Wholesale Banking clients. The role involves problem-solving, relationship management, and ensuring compliance with risk requirements. Candidates should have a minimum of 3 years in General Banking, with at least 2 years in customer service. Education requirements include a diploma or degree in business or a related field. This position offers a dynamic work environment.

Qualifications

• NQF Level 5/6 – Grade 12, Diploma or Degree.
• Minimum 3 years in General Banking.
• At least 2 years in Customer Service and Support.

Responsibilities

• Deliver superior customer service to Wholesale Banking clients.
• Resolve queries efficiently applying specialist knowledge.
• Build strong relationships with stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

Skills

Transactional Banking product knowledge

Relationship management

Risk management

Negotiation

Problem-solving

Data analytics

Strong communication skills

Project management skills

Education

Higher Diplomas in Business, Commerce and Management Studies

Job description

Job title: Junior Specialist Customer Service

Job Location: Gauteng, Pretoria

Deadline: January 19, ****

Job Summary

We're looking for a dynamic Client Service Specialist to deliver an outstanding, relationship-driven experience to our Wholesale Banking clients. This role is all about providing proactive, omni-channel support and solution-based service to meet client needs holistically.

What You'll Do

• Deliver superior customer service and consultative support to Wholesale Banking clients.
• Resolve queries efficiently, applying specialist knowledge to ensure process integrity and continuous improvement.
• Build strong relationships with internal and external stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

Qualifications & Experience

• NQF Level 5/6 – Grade 12, Diploma or Degree.
• Minimum 3 years in General Banking.
• At least 2 years in Customer Service and Support.

Required Skills

• Transactional Banking product knowledge (Domestic & Cross‑Border Payments, International Banking, Doc Trade, Exchange Control, Online Banking).
• Relationship management, risk management, negotiation, problem-solving, and data analytics.
• Strong communication and project management skills.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 20, ****