Junior Service Desk Agent

Boardroom Appointments; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency is looking for a Junior Service Desk Agent in Johannesburg. In this role, you will respond to customer inquiries, manage service requests, and collaborate with internal teams to enhance customer experience. Ideal candidates should possess a Matric certificate and good communication skills. Basic technical knowledge of Google and Windows 10 is also required.

Qualifications

• Matric qualification is essential.
• Good communication skills, both written and verbal.
• Ability to work well in a team environment.
• Basic knowledge of Google and Windows 10.

Responsibilities

• Respond promptly to customer contacts via telephone and e-mail.
• Gather customer and technical information for requests.
• Update customer databases with service request details.
• Assign requests to the appropriate technical support groups.
• Develop and maintain relationships with customers.
• Establish strong relationships with internal staff.
• Learn onsite technology and people with engineers.

Skills

Communication skills

Teamwork

Technical knowledge of Google and Windows 10

Education

Matric

Job description

Overview

Junior Service Desk Agent

Key Responsibilities

• Respond promptly to customer contacts via telephone and e-mail.
• Gather customer and technical information to help describe the nature of the request or incident.
• Update customer databases with service requests or incident details.
• Assign service requests to the appropriate technical support groups.
• Develop and maintain relationships with customers to ensure a positive customer experience.
• Establish and maintain strong relationships with internal staff.
• Walk with onsite support engineers to learn and understand the technology and people.

Qualifications

• Matric
• Good communication skills, both written and verbal
• Ability to work well and collaboratively in a team environment
• Basic knowledge of Google and Windows 10