Junior IT Technician

Performit Personnel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider based in Cape Town is seeking a Junior Technician to provide IT technical support to users. The role includes troubleshooting desktop computers and applications, with responsibilities spanning hardware and software support. Candidates must have a Matric and A+ or equivalent qualification; no prior experience is required, though some experience in desktop support is advantageous. Strong communication skills and the ability to work under pressure are essential.

Qualifications

• Minimum 0-12 months experience in desktop support is beneficial.
• Strong teamwork ability and process-driven work style.
• Ability to perform under high pressure and meet deadlines.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Install, troubleshoot, and maintain hardware including laptops and desktops.
• Diagnose and resolve faults logged on the company's helpdesk system.
• Collaborate with senior IT staff to resolve complex issues.
• Document and track support requests and resolutions.
• Assist in the implementation of IT security policies.

Skills

Ability to establish and maintain good client relationships

Problem solving skills

Excellent communication skills

Knowledge of Microsoft Office applications

Fluent in English

Education

Matric and A+ or equivalent qualification

Job description

Renowned Company in Port Elizabeth is seeking a Junior Technician to join ht

Job Purpose

To provide IT technical assistance to users with technical support of desktop computers, applications and related technology

Requirements

• Matric and A+ or equivalent qualification. (N+ will be advantageous)
• This is a junior role and no prior experience is required, however 0-12 months experience in desktop support within the IT industry will be beneficial.

Job Specification

• Ability to establish and maintain good client relationships
• Ability to work effectively in a team
• Process driven individual able to perform under high pressure and meet turnaround times
• Excellent problem solving skills
• Excellent communication skills
• Fluent in English
• Knowledge of Microsoft Office applications

Key Performance Areas

Technical Support

• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
• Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator, when necessary, with agility and precision.
• Assist in the setup and maintenance of network infrastructure.
• Collaborate with senior IT staff to resolve complex technical issues and elevate problems as needed.
• Document and track support requests and resolutions using ticketing systems.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Assist in the implementation of IT security policies and procedures to safeguard company data.
• Provide training and assistance to users on basic IT procedures and best practices.
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
• Monitor and manage user and their devices via the Microsoft Intune Portal.

Application Support

• Answering basic questions regarding MS Office (Word, Excel, PowerPoint, etc.), how to zip/unzip files or any other company specific applications.
• Application updates to existing software.

Special Projects

• Assists in special projects which may include installations of new equipment and testing applications.
• Will assist the technical team by resolving management personal requests and projects.
• And assist with any task that forms part of the technical team responsibilities.