Junior IT Support Technician

Dis-Chem Life; Sandton; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A national health services provider is seeking a Junior IT Support Technician based in Johannesburg. The role involves providing first-line IT support, assisting with IT projects, and ensuring operational IT stability. Candidates should possess a Matric certificate and have 1-3 years of relevant IT support experience. Key responsibilities include troubleshooting, managing user onboarding, and maintaining compliance with security standards. Exposure to various IT systems and opportunities for further development are offered.

Benefits

Exposure to a broad range of IT systems

Collaborative team environment

Opportunity to develop IT certifications

Qualifications

• 1-3 years of IT support experience, preferably in insurance or financial services.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• CompTIA A+ and Network+ certifications (or equivalent) are required.

Responsibilities

• Provide first-line support for Microsoft 365 and troubleshoot issues.
• Assist with IT projects and manage user onboarding/offboarding.
• Support operational tools and ensure compliance with IT policies.

Skills

Communication skills

Problem-solving

Team collaboration

Education

Matric / National Senior Certificate

IT Diploma or Degree

Tools

Microsoft 365

Entra ID

PowerShell

Intune

Job description

Purpose Of The Role

The Junior IT Support Technician exists to ensure that Dis-Chem Life’s employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.

Through proactive support, problem‑solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.

Role Summary

The Junior IT Support Technician provides first-line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.

The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first‑call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.

Benefits

• Exposure to a broad range of IT systems, technologies, and projects
• Collaborative, supportive IT team environment
• Opportunity to develop IT expertise and certifications
• Meaningful contribution to operational efficiency across a growing national business

Key Responsibilities

Comprehensive Technical Support

• Provide first-line support for Microsoft 365, Entra ID, PowerShell, and Intune environments
• Manage user onboarding/offboarding, including account setup, asset allocation, and documentation
• Deliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)
• Maintain accurate IT asset registers and adhere to ticketing SLA standards
• Support dialer systems and other operational tools
• Perform general IT assistance, including Ethernet cabling, password resets, and minor troubleshooting

Network Troubleshooting

• Diagnose and resolve wired and wireless connectivity issues
• Maintain understanding of network protocols, cabling standards, and network configurations

Security and Compliance

• Assist with implementation and maintenance of IT security controls
• Maintain a secure, standardized IT environment in line with corporate IT policies

Change and Patch Management

• Execute user change requests, including access adjustments and onboarding/offboarding documentation
• Support software updates, patch deployments, and system maintenance to ensure security and performance

Projects and Rollouts

• Assist with technical deployments such as antivirus, VPNs, monitoring tools, and Intune MDM
• Participate in infrastructure improvement and migration projects

Third-Party Liaison

• Coordinate with vendors and service providers to resolve technical issues and elevate where necessary

Escalation and Backups

• Escalate unresolved high-priority tickets to Tier 2/3 or relevant vendors
• Support users with OneDrive and local backup processes

Soft Skills

• Highly organised, structured, and detail‑oriented
• Proactive with strong problem‑solving abilities
• Professional and courteous communication with staff at all levels
• Ability to work independently and collaboratively
• Resilient and composed under pressure
• Strong sense of ownership and accountability

Minimum Requirements And Experience

• Matric / National Senior Certificate
• 1–3 year’s IT support experience (insurance/financial services advantageous)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• CompTIA A+, Network+ (or equivalent)
• IT Diploma or Degree
• Based in Johannesburg with reliable own transport

Advantageous Certifications

• CompTIA Security+ (S+)
• Microsoft Modern Desktop Administrator Associate (MD-100/MD-101)
• Microsoft Security, Compliance & Identity Fundamentals (SC-900)
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification
• Any other relevant IT or support‑related certifications