Junior Floor Manager

Phoenix Recruitment; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality recruitment agency is seeking a Junior FOH / Floor Manager for a high-end restaurant in Rivonia, South Africa. The ideal candidate will have fine-dining experience and at least 3 years of experience in a high-paced restaurant environment. Responsibilities include overseeing floor staff, managing customer relations, and implementing training schedules. Strong communication, attention to detail, and the ability to work under pressure are essential for success in this role.

Qualifications

• Minimum 3 years’ experience in a high-end restaurant environment.
• Good knowledge of duties and procedures in a restaurant.
• Computer knowledge essential.

Responsibilities

• Assist in all areas where needed.
• Conduct staff performance evaluations.
• Daily Cash-up and deal with customer interactions.

Skills

Well-spoken

Attention to detail

Ability to work under pressure

Education

Grade 12

Post-matric qualification

Tools

Restaurant software

Job description

SUMMARY

High- end Restaurant in Rivonia is looking for an experienced Junior FOH / Floor Manager.

The candidate should be well-spoken, well-presented and passionate about hospitality, as well as be disciplined, hardworking, technically focused and task orientated who can work at a high pace in a predictable manner with great attention to detail.

You will be responsible for creating and implementing a continuous waiter training schedule, as well as identifying and implementing important restaurant and service procedures.

POSITION INFO

Responsibilities

• Assist in all areas where needed
• Checking that all duties have been completed by floor staff.
• Conduct staff performance evaluations
• Daily Cash-up
• Deal with customers, compliments and complaints, follow up etc.
• Implement and follow the rules of the company
• Maintain and sustain top service levels
• Maintain dress code standards
• Manage a large staff complement
• Opening and closing duties
• Present a positive image of the company

Requirements

• Grade 12
• Post-matric qualification is advantageous
• At least 3 years’ experience in a high-end restaurant environment
• Good knowledge of duties and procedures in a restaurant environment.
• Computer knowledge
• Knowledge of restaurant software
• Experience in large restaurants is beneficial

• Must have fine-dining / high end restaurant experience