Academic Support Co‑Ordinator

ManpowerGroup; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading staffing and workforce solutions firm is seeking an Academic Support Coordinator in Johannesburg, Gauteng. The role requires managing student assessment results, ensuring compliance with academic policies, and liaising with various departments. Candidates should possess a relevant tertiary qualification and have experience in academic administration. Strong analytical and organisational skills are essential. This position plays a critical role in ensuring successful academic administration and operational excellence.

Qualifications

• Proven experience in academic administration or results management within higher education.
• In-depth understanding of assessment policies, moderation processes, and academic governance.
• Ability to manage complex, high-volume assessment cycles.

Responsibilities

• Manage student mapping to assessment events on the SIS.
• Liaise with Admissions for accurate mapping and unmapping of students.
• Capture and verify summative assessment results accurately and timeously.

Skills

Attention to detail

Analytical skills

Organisational skills

Stakeholder engagement

Data accuracy

Education

Relevant tertiary qualification (Administration, Education, or related field)

Tools

SIS or similar academic systems

Job description

• Manage student mapping to assessment events per module, intake year, and assessment cycle on the SIS.
• Liaise with Admissions to ensure accurate mapping and unmapping of students based on cancellations, prerequisites, or curriculum changes.
• Develop and maintain semester-specific Results Trackers aligned to the National Assessment Schedule.
• Manage ICE tracking, detainment jobs, and assessment deadline updates throughout the semester.
• Execute detainment jobs on SIS once cumulative formative results have been verified and captured.

Results Capture Sheet Management

• Create, maintain, and update Result Capture Sheets for replacement tests, supplementary exams, special sittings, discontinuations, and NQP students.
• Ensure all Result Capture Sheets are signed, dated, version-controlled, and archived in line with policy and audit requirements.
• Update results timeously following mark amendments, plagiarism outcomes, concessions, or remarks.

Results Management – Formative Assessments

• Verify alignment between assessment scripts, Learn Grade Centre, and SIS results prior to publication.
• Capture and release formative assessment results in compliance with assessment policies and SIS guidelines.
• Monitor marking progress, enforce deadlines, and liaise with lecturers regarding outstanding results or extensions.
• Identify and escalate marking risks or recurring delays to Programme Managers and Academic leadership.
• Manage replacement sittings, ICE verification, plagiarism tracking, concessions processing, and CASS result releases.

Results Management – Summative Assessments

• Capture, verify, and publish summative assessment results accurately and timeously.
• Manage supplementary, discontinuation, special sitting, and re-write results in accordance with approved instructions.
• Oversee endorsement processing, ES1–ES3 outcomes, and discontinuation result handling.
• Compile and submit ES2, ES3, and discontinuation billing lists to Finance each semester.
• Generate, re-generate, and publish academic report cards and transcripts.
• Track lecturer capacity and proactively liaise with Programme Managers to secure replacement markers where required.

Moderation (Internal & External)

• Support Programme and Teaching & Learning Managers with access to scripts for moderation purposes.
• Maintain and update the External Moderation Tracking Grid accurately.
• Prepare, scan, upload, and assign moderation samples to Central Academic Team members.
• Compile and manage Moderation Control Sheets (MCS) and ensure outcomes are actioned correctly and compliantly.

Script Viewing & Remarks Management

• Co-ordinate script viewing requests and ensure secure handling and sign-out of scripts.
• Manage re-mark requests, verify payment, assign markers, and track progress within agreed timelines.
• Apply remark outcomes accurately on SIS and update Result Capture Sheets accordingly.
• Escalate marking discrepancies or concerns to academic leadership.

Records Management & Secure Storage

• Manage the retention, archiving, and destruction of assessment scripts and POEs in line with Assessment Policy and POPIA.
• Oversee on-site and off-site storage processes, including Metro file archiving and tracking documentation.
• Maintain organised, compliant secure storage facilities and internal storage registers.

Team Support, Compliance & Operational Excellence

• Respond timeously to Customer Relations Officers on student result-related queries.
• Collaborate cross-functionally with Academic, Admissions, Finance, Assessment, and Scheduling teams.
• Identify system risks and operational inefficiencies, proposing alternative solutions to mitigate student impact.
• Support campus projects and events such as graduations and open days.
• Ensure strict compliance with POPIA, institutional governance, and audit standards.
• Relevant tertiary qualification (Administration, Education, or related field).
• Proven experience in academic administration, assessment processing, or results management within higher education.
• Strong working knowledge of SIS or similar academic systems.
• In-depth understanding of assessment policies, moderation processes, and academic governance.
• Exceptional attention to detail and data accuracy.
• Strong analytical, organisational, and deadline-management skills.
• Ability to manage complex, high-volume assessment cycles.
• Confident stakeholder engagement with academic and administrative teams.
• Risk-aware, compliance-driven, and solutions-oriented.
• High levels of confidentiality and professionalism.

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Job TitleAcademic Support CoOrdinator • Gauteng, JHB - Northern Suburbs