Italian-Speaking Customer Service Pro (Remote, Seasonal)

Surgo PTY Ltd; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider is seeking an enthusiastic Italian-speaking Customer Service Representative for a Work from Home seasonal contract. The role involves delivering exceptional service to their premium customers through various channels. Successful candidates should possess strong communication skills and experience in contact centres. Competitive salary and performance incentives offered.

Benefits

Work from home

Competitive salary

Performance incentives

Training and support

Qualifications

• Fluent in Italian for customer interactions.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver first-class service via phone, email, social media, and live chat.
• Handle customer queries and complaints efficiently.
• Aim for first-contact resolution and keep customers informed.

Skills

Fluent in Italian (written and spoken)

Strong interpersonal and communication skills

Ability to multitask

Excellent problem-solving abilities

Team player with a positive attitude

Experience in a contact centre environment

Familiarity with high-end fashion brands

Experience with CRM systems

Job description

A leading customer service provider is seeking an enthusiastic Italian-speaking Customer Service Representative for a Work from Home seasonal contract. The role involves delivering exceptional service to their premium customers through various channels. Successful candidates should possess strong communication skills and experience in contact centres. Competitive salary and performance incentives offered.