IT Support Technician

Development Bank of Southern Africa (DBSA); Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent financial institution is seeking an IT Support Technician to provide technical support for computer systems and networks. The role demands efficiency in maintaining IT system functionality, with responsibilities including troubleshooting, installation, and end-user support. The contract position offers the chance to engage with diverse technologies and enhance operational effectiveness. Candidates should possess a strong service orientation and excellent technical skills. The position is slated to continue until 31 March 2028.

Qualifications

• Proven ability to provide efficient technical support and assistance.
• Experience in maintaining and enhancing IT system functionality.
• Excellent record-keeping skills in IT-related tasks.

Responsibilities

• Provide efficient technical assistance and support to users.
• Maintain, install, configure and repair computer systems.
• Ensure excellent customer service and accurate record-keeping.

Skills

Technical support

Network management

Software installation

Customer service

Tools

Computer systems

Networking equipment

Job description

Overview

The IT Support Technician role is an ICT support function located within the ICT Unit of the Independent Power Producer Office (IPPO). The IPP Office was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO is hosted by the Development Bank of Southern Africa (DBSA) under a Memorandum of Agreement (MoA) between the Department of Mineral Resources and Energy (DMRE) now the Department of Electricity and Energy (DEE), National Treasury and the DBSA. The IPPO’s mandate includes IPP Energy Procurement Management, Monitoring, Evaluation and Contract Management, and Professional Advisory Services. The IPPO’s skills and success in mobilising and delivering on time are recognised domestically and globally.

Responsibilities

• Provide efficient technical assistance and support to IPPO Office staff users of computer systems, networks, and software, with a focus on maintaining and enhancing IT system functionality to support deadlines and strategic operations.
• Report to the IT Manager and be responsible for providing effective technical support to end users by maintaining, installing, configuring and repairing computer systems and other technologies in the business.
• Ensure accurate record-keeping of IT-related tasks, assets and procedures while maintaining excellent customer service.
• This is a contract position until 31 March 2028.