IT Support L1: Hybrid Work & Growth Perks

KingMakers; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

An innovative iGaming company based in Cape Town is seeking a dedicated IT Support Specialist to provide exceptional customer service through IT setup and troubleshooting. The ideal candidate should possess excellent communication skills and a problem-solving mindset. Responsibilities include assisting new employees with their IT setup, addressing hardware and software issues, and collaborating with the IT team to enhance support processes. This role offers a blend of in-office and remote work, promoting both efficiency and flexibility.

Benefits

Health Support

Comprehensive Insurance

Future Planning

Performance Bonus

Hybrid Work

Qualifications

• Excellent verbal and written communication skills with a customer-focused attitude.
• Basic understanding of computer systems and software applications.
• Ability to troubleshoot common IT issues effectively.
• Strong problem-solving skills and ability to work under pressure.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Assist in onboarding new employees with IT setup and support.
• Troubleshoot hardware and software issues reported by users.
• Document common issues and solutions to improve support processes.
• Collaborate with IT staff to address complex problems.

Skills

Excellent communication skills

Basic understanding of computer systems

Troubleshoot IT issues

Strong problem-solving skills

Willingness to learn new technologies

Positive attitude

Team-oriented mindset

Tools

Ticketing systems

Remote support tools

Job description

An innovative iGaming company based in Cape Town is seeking a dedicated IT Support Specialist to provide exceptional customer service through IT setup and troubleshooting. The ideal candidate should possess excellent communication skills and a problem-solving mindset. Responsibilities include assisting new employees with their IT setup, addressing hardware and software issues, and collaborating with the IT team to enhance support processes. This role offers a blend of in-office and remote work, promoting both efficiency and flexibility.