IT Support / IT Operations Engineer

Human Accent; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A well-established client in the pharmaceutical industry is looking for an Entry-Mid Level IT Support / IT Operations Engineer based in Parktown, Gauteng. The ideal candidate will support and maintain the organization's IT infrastructure and cloud services while responding quickly to incidents. Requirements include a diploma or degree in IT or equivalent practical experience, and 1-3 years in IT support. Strong communication and technical skills are essential for this position, along with a solid understanding of IT fundamentals and ticket systems.

Qualifications

• 1–3 years of experience in IT Support, IT Operations, or Infrastructure Support.
• Proven experience working within a ticket-based system.
• Strong understanding of IT infrastructure fundamentals.

Responsibilities

• Log, manage, and resolve IT support tickets via the approved system.
• Provide first- and second-line IT support.
• Respond rapidly to high-priority incidents.

Skills

IT infrastructure fundamentals

Windows operating systems

Microsoft 365 / Office 365

Active Directory / Azure AD

Networking fundamentals

Basic scripting or automation exposure

Backup and disaster recovery concepts

Education

Diploma or Degree in IT, Computer Science or related field

Tools

Ticketing systems

Microsoft Azure

Job description

Our well-established client in the pharmaceutical industry has a vacancy available for an IT SUPPORT / IT OPERATIONS ENGINEER (ENTRY–MID LEVEL) based in Parktown.

Main Purpose of Job
Our client is seeking an entry–mid-level IT Engineer to support and maintain the organisation’s IT infrastructure, cloud services, and end-user environments. This role includes active ticket-based support and requires someone who can work efficiently within an ITSM environment, respond quickly during incidents, understand core IT infrastructure and Azure cloud fundamentals, and take ownership of issues through to resolution. A key success factor in this role is speed of execution, particularly during incidents and high-impact support requests.

Education

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
• Equivalent practical experience will be considered in place of a formal qualification

Required Experience

• 1–3 years’ experience in IT Support, IT Operations, or Infrastructure Support
• Proven experience working within a ticket-based system.
• Exposure to environments where uptime, response time, and speed of execution are critical

Technical Skills

• Strong understanding of IT infrastructure fundamentals
• Windows operating systems (macOS advantageous)
• Microsoft 365 / Office 365
• Active Directory / Azure AD
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Exposure to Microsoft Azure
• Basic scripting or automation exposure
• Experience in hybrid cloud/on-prem environments
• Exposure to backup and disaster recovery concepts

Key Responsibilities

IT Support & Ticket Management

• Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
• Provide first- and second-line IT support (onsite and remote)
• Prioritise tickets based on business impact and urgency
• Communicate clearly with users and stakeholders regarding progress and resolution
• Ensure tickets are accurately documented and closed with clear resolution notes

Incident & Crisis Response

• Respond rapidly and decisively to high-priority incidents and system outages
• Demonstrate speed of execution while maintaining structured troubleshooting
• Escalate and coordinate with senior engineers or external vendors when required
• Maintain calm, clear communication during incidents until full resolution

Infrastructure & Systems Support

• Support endpoints, network connectivity, servers, and cloud-hosted systems
• Perform routine system health checks and preventative maintenance
• Assist with backup operations and basic disaster recovery activities

Cloud & Identity (Azure Focus)

• Support Microsoft Azure services and cloud-based applications
• Assist with Active Directory / Azure AD user provisioning and access management
• Support Microsoft 365 / Office 365 environments
• Understand hybrid (on-premise and cloud) environments

Security & Operational Controls

• Apply endpoint security controls, including patching, antivirus, and MFA
• Support access governance and least-privilege principles
• Identify and escalate security risks or abnormal system behaviour

Please attach cv, qualification, id and driver's license