IT Support Engineer

Midnite; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic betting platform in Cape Town is seeking an IT Support Engineer to support global users, ensuring technology works seamlessly. The role is hands-on, requiring experience with Apple Mac and Windows systems, as well as proficiency in modern collaboration tools. The position offers a competitive salary and a chance to innovate within a vibrant tech environment. This is an opportunity to make a genuine impact in a rapidly growing company that values inclusivity and collaborative culture.

Benefits

Competitive salary

Opportunities for professional development

Dynamic work environment

Inclusive company culture

Qualifications

• 3 to 5 years’ experience in IT support or systems engineering.
• Proven experience in supporting Apple Mac and Windows devices.
• Strong working knowledge of modern cloud and collaboration tools.

Responsibilities

• Be the on-site owner for Midnite’s Cape Town office technology.
• Provide day-to-day device and application support.
• Lead setup and maintenance of office infrastructure.

Skills

IT support experience

Apple Mac support

Windows device support

Cloud collaboration tools

Network and WiFi fundamentals

Security best practices

Verbal and written English

Job description

Overview

Office Location: Century City, Cape Town, South Africa

In Office Requirement: In-office, 5 days per week

Salary: R40,000 pm

Why Midnite?

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the games they love through the rush of winning money.

Unlike the alternatives, Midnite doesn’t feel like a website built two decades ago. Instead, it’s a cutting-edge platform, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome.

What you’ll do

We’re looking for a proactive IT Support Engineer to be the primary point of contact in our Cape Town office and to help support Midnite\'s global users. This is not a role that is hidden behind a ticket queue. You will be hands-on with helping Midnite do what it does best: innovating.

Our IT focuses on helping users get the best possible experience from the technology we have available. You will be tackling a diverse range of issues across our Apple mac and Windows devices as well as helping users safely adopt new AI driven solutions.

What we are looking for

• 3 to 5 years’ experience in IT support or systems engineering
• Proven experience supporting Apple Mac and Windows devices
• Strong working knowledge of modern cloud and collaboration stacks such as Google Workspace, Slack and Notion
• Practical understanding of office networking and WiFi fundamentals
• Track record of supporting users both face to face and remotely
• Clear written and verbal English
• Demonstrable knowledge of security best practice for end user devices, account lifecycle and phishing response

Responsibilities

• Be the on-site owner for Midnite’s Cape Town office technology while supporting 200 plus global users
• Provide day to day device and application support, troubleshooting beyond basic fixes to deliver durable solutions
• Lead setup and maintenance of office infrastructure from WiFi and switches to access control and IoT devices
• Manage account provisioning and offboarding for core business systems to maintain secure access and auditability
• Help users adopt new AI-driven tools safely, balancing productivity gains with appropriate controls
• Own first impressions for new hires by ensuring equipment, accounts and access are ready on day one
• Monitor and respond to security alerts, support phishing investigations and close down risks quickly
• Collaborate with the wider IT team to design improvements, escalate complex problems and document reliable runbooks

Benefits

• Shape the technology and processes for a new regional hub and influence global IT practices
• Work in a pragmatic, innovation-focused environment where practical solutions matter more than bureaucracy
• Hands-on exposure to a modern tech stack and emergent AI tooling
• Competitive salary and benefits with opportunities for professional development

A ground-floor role in which you’ll be integral to our company culture and help shape the direction. You’ll be part of a growing community of Midnite employees, partners, investors, and advisors, all focused on our common goal. We love to do things together with regular company-wide meetups, games night, and team retreats.

Our team combines years of experience building world-class betting technology with deep esports and sports domain expertise. We are as intentional about building a durable company and inclusive culture as we are about perfecting our product, and are serious about flexible work and professional development.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.