IT Support

121talent Pty; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading speciality chemical manufacturing company based in Durban is looking for an IT Support / Assistant. This role includes serving as the primary contact for SAP users, managing IT projects, and ensuring efficient ticket resolution. Candidates should possess a Grade 12 Senior Certificate, relevant IT qualifications, and a minimum of 5 years experience. Strong knowledge of SAP and cybersecurity is essential. A full-time position with potential overtime is available.

Qualifications

• Minimum 5 years of experience in IT support.
• Experience managing IT projects, budgets, and vendor relationships.
• Must have strong leadership and communication skills.

Responsibilities

• Serve as the primary local contact for SAP users regarding issues.
• Manage the procurement and maintenance of hardware and software.
• Provide IT support and assistance to employees at all levels.
• Oversee administration and maintenance of the local IT infrastructure.

Skills

Strong knowledge of SAP ERP system

Networking

Cloud computing (Azure)

Cybersecurity

IT infrastructure

Leadership

Communication skills

Problem-solving skills

Education

Grade 12 Senior Certificate / Matric

Relevant IT qualification

Job description

Our client a leading speciality chemical Manufacturing company based in Durban is looking to fill the position of IT Support / Assistant.

Purpose of the Role

To ensure all activities with regards to IT are handled in a professional timely manner with accuracy.

Key Responsibilities

ERP

• Serve as the primary local contact for SAP users regarding issues, applications and training needs (Helpdesk).
• Coordinate incidents by SAP users.
• Assist with the migration from Axapta to SAP.

Local IT

• Consolidate and verify local user requests.
• Ensure all necessary backups are completed and maintained.
• Develop, review and maintain the Disaster Recovery Plan.
• Provide secure network access for remote users via RDS.
• Ensure all software is properly licensed and maintained.
• Collaborate with project teams to implement internal systems.
• Keep users informed about IT network updates and changes.
• Upgrade and maintain boardroom infrastructure with the latest technology.

Networking

• Assist in planning and implementing infrastructure additions, deletions and major modifications.
• Negotiate and manage local fibre network contracts including necessary upgrades for improved connectivity.
• Implement network security in accordance with SIS standards.
• Oversee the administration and maintenance of the company’s local IT infrastructure.

VoIP Services

• Maintain and install upgrades for the company’s direct routing telephony system at a national level.
• Oversee all VoIP‑related changes including routing for seating assignments.
• Resolve all help desk activities and ensure efficient ticket resolution.
• Provide timely IT support and assistance to employees at all levels.
• Administer the service desk via the internal system.

Asset Management

• Manage the procurement and maintenance of hardware and software.
• Ensure all company IT assets are recorded, maintained and tracked responsibly.
• Ensure all assets are documented and updated in ERP and the internal system.

General Responsibilities

• Undertake additional tasks as assigned to support IT operations.
• Always uphold a professional and positive company image.

Qualifications and Experience

• Grade 12 Senior Certificate / Matric
• Relevant IT qualification
• Experience: Minimum 5 years
• Strong knowledge of SAP ERP system
• Expertise in networking, cloud computing (Azure), cybersecurity and IT infrastructure
• Experience managing IT projects, budgets and vendor relationships
• Strong leadership, communication and problem‑solving skills

Special Requirements

• Regular and on time attendance
• Will be required to work overtime

If you are interested in applying for this role please send a detailed copy of your CV to

If you have not been contacted within two (2) weeks please consider your application as unsuccessful.

Key Skills

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management

Employment Type : Full-Time

Experience: years

Vacancy: 1