IT Service Desk Agent - First-Call Resolution & Growth

iOCO Pty Ltd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech services company is seeking Service Desk Agents in Johannesburg. The role involves handling customer calls for support and information, ensuring satisfaction and retention. Candidates should have 2-3 years of call center experience, strong administrative skills, and be fluent in English. An IT Support or A+ certification is preferable. This position requires flexibility for shift work to maintain optimal service levels.

Qualifications

• 2 – 3 years Call Centre experience in a support role.
• IT Support and / or A+ certification preferable.

Responsibilities

• Handle calls from customers regarding various requests.
• Provide support for web-based applications and IT functions.
• Maintain high levels of customer satisfaction.

Skills

Customer service skills

Strong Admin skills

Fluency in English

Education

GR 12 (Matric)

Job description

A leading tech services company is seeking Service Desk Agents in Johannesburg. The role involves handling customer calls for support and information, ensuring satisfaction and retention. Candidates should have 2-3 years of call center experience, strong administrative skills, and be fluent in English. An IT Support or A+ certification is preferable. This position requires flexibility for shift work to maintain optimal service levels.