It Operations Lead – Incident & Security

Concentrix; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT services company in Durban is looking for an experienced IT Operations Manager. This full-time role involves overseeing end-user support, ensuring system compliance, and managing incident processes. The ideal candidate will have over 9 years of experience in desktop support, a Bachelor’s degree, and relevant certifications such as ITIL V3 or MCSE. Strong problem management and client interaction skills are also essential for this position.

Qualifications

• Over 9 years of experience in desktop support.
• Strong problem management and client interaction skills.
• Relevant certifications like ITIL V3 or MCSE.

Responsibilities

• Oversee end-user support.
• Ensure system compliance.
• Manage incident processes.

Skills

Problem management

Client interaction

Education

Bachelor's degree

Tools

ITIL V3

MCSE

Job description

A leading IT services company in Durban is seeking an experienced IT Operations Manager to oversee end-user support, ensure system compliance, and manage incident processes.

The ideal candidate should have over 9 years of experience in a desktop support role, possess a Bachelor's degree, and have relevant certifications like ITIL V3 or MCSE.

This full-time position demands strong problem management and client interaction skills, with a focus on compliance with industry standards.